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Autodesk smoke 2016 mac version export problem

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Ahmed Aborady
Autodesk smoke 2016 mac version export problem
on Jan 3, 2016 at 9:28:16 am
Last Edited By Ahmed Aborady on Jan 3, 2016 at 9:55:40 am

Hi
im going through an issue with smoke 2016 on mac machine
im using OSX El Capitan
the export process fails instantly i did many searches online i restarted the backburner services
and when i logged into http://localhost/Backburner
first it didnt ask for login credentials and in the manager menu theres nothing
heres a screenshot:
https://drive.google.com/file/d/0B3Xq6OteabQSMFV3VnVwd1BoOWM/view?usp=shari...

and heres the backburner log file

2016/01/03 13:26:54 INF Receiving new job from 127.0.0.1
2016/01/03 13:26:54 INF Job 'Export - Shot02 (13.26.18)' received and ready
2016/01/03 13:26:54 INF Launching 'MediaConverter_2016'
2016/01/03 13:26:55 INF New task assigned: 1
2016/01/03 13:26:57 ERR Task error: 2016-01-03 13:26:55.145 MediaConverter_2016[9811:352150] CFPasteboardRef CFPasteboardCreate(CFAllocatorRef, CFStringRef) : failed to create global data
2016-01-03 13:26:55.149 MediaConverter_2016[9811:352150] CFPasteboardRef CFPasteboardCreate(CFAllocatorRef, CFStringRef) : failed to create global data

2016/01/03 13:26:57 ERR 2016-01-03 13:26:55.145 MediaConverter_2016[9811:352150] CFPasteboardRef CFPasteboardCreate(CFAllocatorRef, CFStringRef) : failed to create global data
2016-01-03 13:26:55.149 MediaConverter_2016[9811:352150] CFPasteboardRef CFPasteboardCreate(CFAllocatorRef, CFStringRef) : failed to create global data

2016/01/03 13:26:57 INF Application is down



one more thing
the sequence im working on is 4096x2160 resolution
when i try to foreground export it works but it export a square resolution check this

https://drive.google.com/file/d/0B3Xq6OteabQSSXcxRDMtOHJMNXc/view?usp=shari...

that makes no sense

thanks


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