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Cannot export Quicktime file

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Paradis Paradis
Cannot export Quicktime file
on Feb 10, 2014 at 1:58:47 pm

Everytime when i wanna export Files, Including Quicktime , Tga , dpx..... it prompts


OnlineSmoke[error] 2888714792 transcoderMediaProvider.C:312 02/10/14:21:56:26.209 Cannot get type of clip IFFFS-64:/stonefs/Trinity_7Feb2013/workspace/Media Library/_Export_1402

I have tried restart, reboot , refresh, delete job, and those way, it doesn't work, is there any solution can be solved? Thanks!


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Daniel Burrell
Re: Cannot export Quicktime file
on Feb 11, 2014 at 3:33:40 am

Do you have an autodesk subscription? I had that problem recurring for a couple of months. Not sure if it was the same error but it looks familiar. I had multiple phone support calls over a few days, and they logged in to my machine and were able to get everything fixed. The problem was rooted in my backburner and network settings. Not sure exactly what was going on, but hopefully this is helpful. I tried all of the DIY fixes, but in the end, it took filing a ticket through my subscription account and having them call me to do a remote login.


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