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Can't import video with stereo audio?

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Dave Boampong
Can't import video with stereo audio?
on May 28, 2012 at 2:48:33 pm

Any time the gateway scans a directory, which has a clip that has stereo audio, Smoke hangs. Is this a bug?


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Dave Boampong
Re: Can't import video with stereo audio?
on May 28, 2012 at 2:51:54 pm

Specifically the file was a Canon 7D file which had audio recorded with it. The crash does not happen when we try a file without audio or a file whose audio has been converted to mono.


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Brian Mulligan
Re: Can't import video with stereo audio?
on May 28, 2012 at 5:13:38 pm

That's odd. It sounds more like a system config issue. I have imported via gateway h.264 from 5D with audio with no issues, as have many.

Is it only h.264 with stereo? Do other QT codecs work? Is the file directly form the camera or have you created a new QT with audio from Plural-eyes?

Brian Mulligan
Senior Editor - Autodesk Smoke
WTHR-TV Indianapolis,IN, USA
Twitter: @bkmeditor


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Dave Boampong
Re: Can't import video with stereo audio?
on May 28, 2012 at 6:14:41 pm

Yes the file was directly from the camera. Same thing happens when it is a Prores HQ file with Stereo audio.


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Brian Mulligan
Re: Can't import video with stereo audio?
on May 28, 2012 at 11:26:13 pm

I would suggest that you either contact support or post the issue on The-Area.com in the Smoke section as many an Autodesk support engineer is viewing the forum. There is nothing I have experience with that would explain the issue.

Brian Mulligan
Senior Editor - Autodesk Smoke
WTHR-TV Indianapolis,IN, USA
Twitter: @bkmeditor


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Dave Boampong
Re: Can't import video with stereo audio?
on May 29, 2012 at 8:38:20 am

Thanks.


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