We've had this problem ever since upgrading to flame / smoke and put in a help desk ticket. The problem we have though is whenever you exit smoke and open it again, it loses hotkeys so we have to create a new user and input our shortcuts all over again. This usually happens 3 to as many as 10 times a day. It takes a while to input the shortcuts (we have it down to 7 mins now) and it's SUPER annoying and wastes time. If anyone knows of a workaround or even an ETA of when this will get fixed that would be killer!