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Hotkey Lost Issue

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Diana Yuen
Hotkey Lost Issue
on Sep 6, 2011 at 11:54:28 am

Sometimes while using smoke a period, the keyboard hotkey will suddenly lost . I have try to create a new user or reset the shortcut, it still lost . any solutions? Thanks!


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Andrew Crosby
Re: Hotkey Lost Issue
on Sep 15, 2011 at 3:18:44 pm

We've had this problem ever since upgrading to flame / smoke and put in a help desk ticket. The problem we have though is whenever you exit smoke and open it again, it loses hotkeys so we have to create a new user and input our shortcuts all over again. This usually happens 3 to as many as 10 times a day. It takes a while to input the shortcuts (we have it down to 7 mins now) and it's SUPER annoying and wastes time. If anyone knows of a workaround or even an ETA of when this will get fixed that would be killer!

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Andrew Crosby

Video Editor




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