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Crititcal Error The Hardware Model Is Not Supported

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Zelos Wilder
Crititcal Error The Hardware Model Is Not Supported
on Apr 6, 2018 at 8:41:30 pm

Hello , Whenever I Try To Insert One Of The BCC Plugins Into My Video Such As : Type On Text / Extruded Text / Extruded Spline I Get The Following Error :
Critical Error The Hardware Model Is Not Supported

I Heard That This Error Happens Because My Driver Needs An Update
But I Already Got The Latest One So I Don't Know How To Resolve This ..
Is There Anyway To Fix It ?

P.S : My Graphics Card Is AMD R7 360 Niterous


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Boris Yamnitsky
Re: Crititcal Error The Hardware Model Is Not Supported
on Apr 7, 2018 at 1:10:49 pm

Hi Zelos,

Hard to say without getting more info about your system, card, driver, host versions, etc. Two options, call 1888 77 BORIS on Monday or file a support form:

http://www.borisfx.com

Most likely your issue is known to our support team and there is a solution.

Cheers

Boris Yamnitsky
BorisFX


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