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red user manual not opening on current Mac OS

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Chris Byrnes
red user manual not opening on current Mac OS
on Dec 1, 2017 at 9:20:07 pm

I have BorisFX Red 5.6 and some prior releases. The user manual connected off of the Help menu opens a blank form. I recently migrated to Mac OS 10.13 (High Sierra) but I am not sure this was working properly before. I had stopped doing much video work for a year or two and am just coming back now. Any clue as to what is causing the lost user manual?


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Jon Kozenko
Re: red user manual not opening on current Mac OS
on Dec 4, 2017 at 6:57:23 pm

Hi Chris,

Generally the User Guide will use a Web Browser to launch, even though the contents are local, and will default to your Default Browser. As such, what is the Default Browser that your RED User Guide is loading into? If it's Firefox (or possibly Chrome), you will want to either change your Default Browser, or instead launch a different Browser quickly, such as Safari or Internet explorer, and go to this page -
http://wwwold.borisfx.com/red/Red5Help/wwhelp/wwhimpl/js/html/wwhelp.htm


Hope this helps.

Thank you.

Jon


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Chris Byrnes
Re: red user manual not opening on current Mac OS
on Dec 4, 2017 at 8:15:39 pm

Thank you. Yes, that URL got me what I need. My default browser is Safari. My fear is that some recent changes in Safari have killed something Boris uses.



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