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Encore Crashing when importing Timeline

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Kenn Schulz
Encore Crashing when importing Timeline
on Apr 4, 2017 at 10:07:43 am

Have encoded files on HD and trying to import timeline but Encore shuts down. I am able to import Menus, though but not asset (like) .wav or .m2v files. Any recommendations? -KS


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Stan Jones
Re: Encore Crashing when importing Timeline
on Apr 4, 2017 at 1:28:40 pm

A Microsoft update KB4013429 March 14, 2017 created issues with the mpeg2 handling libraries. I do not think this is your issue, but some users (in the Encore forum) reported odd and inconsistent behaviors. So it is possible it has added to your woes. I did not see the problem till I tested it in response to reported problems. On one PC, every access of an mpeg file in Windows Explorer resulted in a "silent" crash (explorer just closed without opening the file) and same for Encore trying to import a file. On another PC with the same updates installed, I had no problems.
 
Some users struggled with removing updates, but this was fixed by a March 20 update, KB4015438.

https://support.microsoft.com/en-ca/help/4015438

Stan Jones


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Kenn Schulz
Re: Encore Crashing when importing Timeline
on May 12, 2017 at 11:51:19 am

Problem solved 5/12.


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