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Encore CS5 PC "App Crash" now program will now not work at all. Error Message below.

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Steve Mac Kenzie
Encore CS5 PC "App Crash" now program will now not work at all. Error Message below.
on Aug 13, 2012 at 10:07:04 pm

Any help would be great. I tried rebooting the computer. Also shutting it down for a while and bringing it back up. This is a turn key system so the hardware can handle it. Also, Premiere Pro is running fine. The biggest issue now is that I can not get the program to do anything but boot to the crash screen. Here is the error.

Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Encore.exe
Application Version: 5.0.0.508
Application Timestamp: 4ba2cf79
Fault Module Name: SonicAuthorCore.dll
Fault Module Version: 5.0.0.508
Fault Module Timestamp: 4ba2cecd
Exception Code: c0000094
Exception Offset: 00bac614
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I also cleared cache and tried deleting the preference files.


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Stan Jones
Re: Encore CS5 PC "App Crash" now program will now not work at all. Error Message below.
on Aug 13, 2012 at 10:50:17 pm

I would try a repair install of Encore.

Stan Jones


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Steve Mac Kenzie
Re: Encore CS5 PC "App Crash" now program will now not work at all. Error Message below.
on Aug 14, 2012 at 1:47:54 am

I did just re-install the program and everything is working great! Thank you for your help!
Steve


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