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Burned a disc in Encore, plays fine on DVD player, but not in Windows Media Player???

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Steven Lotter
Burned a disc in Encore, plays fine on DVD player, but not in Windows Media Player???
on May 4, 2009 at 7:06:01 pm

Hi,

I was just wondering if anyone else has had playback issues in Windows Media Player with DVDs burned in Encore. We recently produced a 14 minute film that plays skip free and glitch free on any standalone DVD player we test it in, but when we test it in a PC using Windows Media Player at 12 minutes in the picture starts glitching, random artifacts appear distorting what we see. It doesn't skip, but it does introduce these glitches and artifacts all the way until the end.

We thought it might be a good idea to play the DVD on a different DVD program, so we used PowerDVD and it plays PERFECTLY. So, that means it's a Windows Media Player problem. We tested the DVD on multiple PCs using Windows Media Player and the same thing happens. We even tested other copies of the DVD and the SAME THING HAPPENS!

What's most frustrating is that we can't control how people are going to view the film. We've already had our client come back to us after watching it on his PC using Media Player and ask us why the "movie was skipping." Obviously, it wasn't skipping, just introducing those weird glitches. Is there something I can do in Encore to ensure playbackability in Windows Media Player?

Thanks,

Steven


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