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For all you with "Out of Memory" errors in Encore CS3

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Jon Gulbrandson
For all you with "Out of Memory" errors in Encore CS3
on Aug 19, 2008 at 10:28:39 pm

This problem has bugged me all day.

I'm wrapping up this HUGE DVD project for a client, everything is going smoothly. I've already built this DVD and am now making some revisions.

I click Build... it stalls.

Try again.. same thing

So, i narrow the problem down to the transcoding business... I transcode manually.

ERROR! "OUT OF MEMORY! SAVE AND EXIT NOW"

Ya.. google didn't help, adobe didn't help

I set the 3Gb switch - nothing
Checked my codecs/priority - nothing
Re-imported the assets - nothing
Cleared my Media thing in regedit - nothing

you know what fixed it?

I opened a new project, named it something dumb because it was temporary, imported the files I wanted to transcode. Transcoded them (which it performed amazingly well).. closed that project, opened up my problematic one... and now it works like a charm.

?????????????? I've had my share of retarded work-arounds with pinnacle/avid products, but Adobe.. come on...



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Jon Gulbrandson
Re: For all you with "Out of Memory" errors in Encore CS3
on Aug 20, 2008 at 2:14:00 am

Adobe Encore: Come for the blue-ray, stay for the crash

This work-around is probably more of dumb luck...

because Encore is doing it again.

It refuses to build the DVD because it won't transcode the AVI. So i manually transcode only to get "Out of Memory."

Doubt it...
I've got over 2Tb HDD memory and 4Gb DDR2 RAM. I'm sporting a Intel Core2 Quad @ 2.8Ghz and Dual Nvidia 8800GT in SLI... I've got more memory than windows can shake a stick at.

The worst thing is, this F'n thing has worked flawlessly until today. I haven't installed anything wierd. I just reopened my project, replaced some clips, same codec / compression and everything...

I've tried multiple work-arounds and fixes... It's real hit or miss, sometimes it'll work, other times it won't load, other times it'll run out of memory, other time's it'll crash, other times it gives me some BS operating sys. error...

I've tried everything.

If I load the exact same clips that are giving me problems into a NEW project, they transcode fine... This was my original workaround, and now it's not working...

Then it'll work... then it won't...

I'm pulling my hair out here... any ideas?



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James Moor
Re: For all you with "Out of Memory" errors in Encore CS3
on Aug 21, 2008 at 12:46:32 am

jon ... don't shoot yourself!!! There's got to be a fix .. somewhere.

I know this sounds nuts, but i'm including part of a chat session i had with Dell on a 'General Error' from Encore that (just as your problem) started out of the blue on an existing project for no apparent reason. I'll tell you up front, it's a painfull process but it may help. After disabling anti-virus and jumping through the standard hoops when you call tech-support, we got down to the below. And believe it or not, it worked. There was an applicaton that, when disabled, solved my problem. Good Luck!


07/14/2008 04:26:29PM
Agent : "We can try to create a clean start
up environment using msconfig."

07/14/2008 04:26:52PM
James Moor: "i'm open ... how do we do that?"

07/14/2008 04:27:09PM
Agent : "Let's got to Start -> Run and type
msconfig and click Ok."

07/14/2008 04:27:31PM
James Moor: "ok, i'm there"

07/14/2008 04:27:40PM
Agent : "Choose Selective Start Up."

07/14/2008 04:27:56PM
James Moor: "ok"

07/14/2008 04:28:30PM
Agent : "Uncheck the box below that says
"Load Startup Items." Then go to the Services Tab."

07/14/2008 04:28:53PM
James Moor: "ok ... done"

07/14/2008 04:29:13PM
Agent : "Check the box in the lower left
corner that says "Hide Microsoft Services.""

07/14/2008 04:29:29PM
James Moor: "ok"

07/14/2008 04:29:40PM
Agent : "Click disable all in the lower right."

07/14/2008 04:30:09PM
James Moor: "ok ... a bunch of check mark went away"

07/14/2008 04:32:47PM
Agent : "Once you choose OK, the system
will need to restart to apply those changes. Once Windows comes
back up, you'll get a reminder box telling you that msconfig has
been used to make changes. Check the box that says "do not
remind me" and click ok to continue on to the desktop. I'd like you
to then test the behavior of Encore to see if the issue is still
present. If it is, I'd like you to go back to msconfig and choose
normal start up to revert all the settings back. Then you'll want to
test with a different user account, just to see if the issue happens
there as well. If you find that the msconfig changes helped, then
you'll want to head back to msconfig and systematically re-check to
enable the services and start up items to find out which one caused
the issue.

07/14/2008 04:33:47PM
James Moor: "ok, that should keep me busy for a while .... i hope
... thanks."

07/14/2008 04:34:08PM
Agent : "You're welcome. You can email me
at andrew_riggins@dell.com if you need to follow up on this."

07/14/2008 04:34:28PM
James Moor: "will do .. thanks again. rebooting ..."





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Jon Gulbrandson
Re: For all you with "Out of Memory" errors in Encore CS3
on Aug 26, 2008 at 8:23:55 pm

WELL DONE SIR!!


I followed your instructions, and I was able to complete my project and hand it to my client!

Moral of the story = Encore does NOT play well w/ other programs/codecs/drivers

I haven't found the culprit yet, but I will... and when I do....

haha

anyways!

Thanks! I haven't had a single issue since i've done this





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James Moor
Re: For all you with "Out of Memory" errors in Encore CS3
on Aug 26, 2008 at 9:34:29 pm

Great news Jon. You are the 3rd person who has been able to use this process to get Encore running on an existing project again. I'm glad it helped.



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Eric Smith
Re: For all you with "Out of Memory" errors in Encore CS3
on Dec 31, 2008 at 5:20:48 am

After trying everything in this thread without success, I finally got to build my project by right-clicking on all transcoded files in the project and selecting "Revert to Orignal". This reduced my project from 1.5GB to 400K. The project then re-transcoded everything and worked perfectly. It took all that time to re-transcode, but at least it worked.




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Stephen Rutherford
Re: For all you with "Out of Memory" errors in Encore CS3
on Apr 23, 2009 at 3:05:06 pm

Trying all of these without success... any additional help here?


Stephen Rutherford

Graphics Producer: Gale Force Media, CanesVision & Wolfpack TV

stephenr@carolinahurricanes.com

CAROLINA HURRICANES: 2006 STANLEY CUP CHAMPIONS!



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Jon Gulbrandson
Re: For all you with "Out of Memory" errors in Encore CS3
on Apr 23, 2009 at 3:32:19 pm

Wow, i posted this a while ago. I have been noticing some very quirky things with these Adobe Programs... Try right clicking on your C:/ drive (or whatever drive your OS is on) and clearing your TEMP files... haha.. this actually resolved a major problem w/ premiere one time...

Basically, Do everything in your power to make it as though Adobe is the ONLY program on the computer. As if you built this computer, installed adobe, and nothing else... Do that, and it'll work fine.

Restart the computer, change all your Startup and nonessential program settings as mentioned earlier in this thread. Clean everything up, TEMP files, Recycle bin, old unused drivers, remove unused software, defrag, reboot again. If all else fails, completely remove anti-virus software.. I know that I ran into an issue with Kasperski interfering with Adobe one time.


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Stephen Rutherford
Re: For all you with "Out of Memory" errors in Encore CS3
on Apr 23, 2009 at 4:04:44 pm

I actually have done this a couple of times (less uninstalling the Virus Scan...)

Other issues I am having include the program hanging up trying to import something that just transcoded...

I will once again dumb down everything else going on in the background as much as I can....

Thanks for the prompt reply


Stephen Rutherford

Graphics Producer: Gale Force Media, CanesVision & Wolfpack TV

stephenr@carolinahurricanes.com

CAROLINA HURRICANES: 2006 STANLEY CUP CHAMPIONS!



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Jon Gulbrandson
Re: For all you with "Out of Memory" errors in Encore CS3
on Apr 23, 2009 at 4:29:52 pm

What are you transcoding / importing?


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Stephen Rutherford
Re: For all you with "Out of Memory" errors in Encore CS3
on Apr 23, 2009 at 4:48:14 pm

Mostly quicktime .mov or windows .avi files. I am running CS3 on Windows XP Pro.

Thanks, again!



Stephen Rutherford

Graphics Producer: Gale Force Media, CanesVision & Wolfpack TV

stephenr@carolinahurricanes.com

CAROLINA HURRICANES: 2006 STANLEY CUP CHAMPIONS!



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Stephen Rutherford
Re: For all you with "Out of Memory" errors in Encore CS3
on Apr 23, 2009 at 4:50:39 pm

Sorry for the double post...

In addition, I'm getting an error that states there is a "problem setting up the transcoder" and then the program crashes (Send error report/don't send...).


Stephen Rutherford

Graphics Producer: Gale Force Media, CanesVision & Wolfpack TV

stephenr@carolinahurricanes.com

CAROLINA HURRICANES: 2006 STANLEY CUP CHAMPIONS!



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Jon Gulbrandson
Re: For all you with "Out of Memory" errors in Encore CS3
on Apr 23, 2009 at 5:00:52 pm

It sounds like you are having a codec or video card problem.

Try the following things.

Download and install "K-Lite"

http://www.codecguide.com/


Diagnose your DirectX drivers by typing "dxdiag" into RUN in the Start Menu

Try changing the format of the files (if possible) outside of Encore. Try importing MPG2, different AVI codecs, or h.264... see how that works... If you have premiere, sometimes it'll work as a quick file-format changer...


Grab a RAM memory test freeware. I recommend this one.

http://oca.microsoft.com/en/windiag.asp

You'll need to create a boot-disk, restart, and let it do it's thing.


Try re-installing your Video Card Drivers.


What Anti-virus are you running... Try disabling it or uninstalling it.. if you're worried about viruses.. disable or disconnect


Worst case scenario... reinstall Encore CS3


Super worst case scenario.. back up your stuff... wipe your drives.. reinstall XP and CS3

Let us know how it goes.. I hope you get it figured out. Good Luck!



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Stephen Rutherford
Re: For all you with "Out of Memory" errors in Encore CS3
on Apr 23, 2009 at 5:02:15 pm

I will certainly try those and post responses.

Most likely, I'll attempt to rebuild the project before I go nuclear on my hard drive ;) It's a big project, but I could probably rebuild it in a couple of days since all the elements are done.

Any suggestions on what file formats make Encore happiest (.mov/.avi, etc.)?

Thanks again!!!


Stephen Rutherford

Graphics Producer: Gale Force Media, CanesVision & Wolfpack TV

stephenr@carolinahurricanes.com

CAROLINA HURRICANES: 2006 STANLEY CUP CHAMPIONS!



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Stephen Rutherford
Re: For all you with "Out of Memory" errors in Encore CS3
on Apr 24, 2009 at 6:16:56 pm

So I've lost about a week dealing with this issue, and I just decided to rebuild the entire project from scratch, using all the original files, etc.

Since the menus were already built, videos already rendered, etc., it took about 2½ hours and it worked fine. I let it transcode overnight and everything was fine.

I tried "Save As" at one point, and was having the same issues as the original project. So, just a "File... New..." away was the answer all along...

I did limit all of my processes to only Encore during the transcode/build process and that certainly helped. It transcoded everything and imported everything just fine.

Any upgrades to stability in CS4? I will be upgrading in just a couple of months anyway, just wondering if I have something to look forward to in that regard ;)

Thanks for your help!


Stephen Rutherford

Graphics Producer: Gale Force Media, CanesVision & Wolfpack TV

stephenr@carolinahurricanes.com

CAROLINA HURRICANES: 2006 STANLEY CUP CHAMPIONS!



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kiran babu
Re: For all you with "Out of Memory" errors in Encore CS3
on Dec 31, 2009 at 4:12:47 pm

How many button links i can create in en cs3 , I add 170 pages in 1 dvd project and i create button links for 100 pages then "out of memory" error coming , Please give me a solution.

KIRAN


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