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Cannot install Encore DVD

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JoséF
Cannot install Encore DVD
on Oct 28, 2007 at 12:44:07 am

I am having problems installing Encore DVD. I have an Windows-XP based system (Service pack 2 installed). I installed the software as indicated. I rebooted as instructed. Then, upon loading the application, by the time it is loading the Opacity driver, the following error message appears:

Adobe Encore DVD has encountered a problem and needs to close. We are sorry for the inconvenience.

The actual error message is
AppName: adobe encore dvd.exe AppVer: 2.0.0.48678 ModName: encore asio.dll
ModVer: 1.0.1.1 Offset: 00006f7d

and then it asks the usual "send" or "don't send" to Microsoft and ends.

And that's pretty much it. If anybody can give me an idea as to what may be happening I would appreciate it.

Thanks and regards. Jos


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Jeff Bellune
Re: Cannot install Encore DVD
on Oct 28, 2007 at 1:09:41 pm

The error module might indicate a sound card driver problem, or maybe a conflict with installed VST plug-ins.

Try updating your sound card driver first.

-Jeff

The Focal Easy Guide to Adobe Encore DVD 2.0


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