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skimber
Internal error message
on Oct 22, 2007 at 10:47:56 pm

I am having a problem when I try to build my project in CS3. I keep getting an internal error when it tries to create one of my menus. The error says, "PGC 'Scene Selection 4' has an error at 00;01;21;15. internal software error: %0, line Scene Selection 4 - PGC Info: name = Scene Selection 4, ref=Jpgc, time=00;01;21;15."

The bizarre thing is this menu is only 1 min and 13 sec long. Any help would be greatly appreciated. (I already tried to re-create the menu and re-link everything to the new menu, but to no avail).


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huskers
Re: Internal error message
on Oct 23, 2007 at 2:33:43 am

I see you have run into the same problem many of us using Encore have encountered. I have submitted a bug report to Adobe three times. I do hope they get that fixed and soon. I paid enough. I expect a perfect program.

John


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skimber
Re: Internal error message
on Oct 23, 2007 at 11:24:31 am

Have you discovered any work around for how I can use the program in the meantime? I just put a ton of work in creating that menu. I'd hate to have to start from scratch in another program. Plus, I really don't have time to wait for an update from Adobe.


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skimber
Re: Internal error message
on Oct 23, 2007 at 3:01:31 pm

Anyone know if it would help if I converted my files to mpegs beforehand? Time is kind of an issue here. That's the only reason I'm posting frequently. Thanks.


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Jeff Bellune
Re: Internal error message
on Oct 23, 2007 at 3:17:24 pm

All I can recommend is that you delete the video asset from your project, then clean the media cache database via Edit>Preferences. You may even have to go into the project's SourcesMenus folder and delete any .mpg files in that folder that relate to the problem menu.

Then try again.

-Jeff

The Focal Easy Guide to Adobe Encore DVD 2.0


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skimber
Re: Internal error message
on Oct 23, 2007 at 5:56:44 pm

Thanks. That's frustrating, but I'll give it a try.


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Greg Mooney
Re: Internal error message
on Nov 7, 2007 at 2:25:58 pm

Internal software error when producing DVD from PPro CS3
On the Adobe site I found two workarounds, tested one on a short video and it worked.
1. Use Encore 2 which can coexist with CS3
2. This is the one I tested:
Render the project in PPro CS3.
Export to Adobe Media Encoder.
Set format to MPEG2-DVD and select quality.
Click on Multiplexer tab below.
Select DVD and OK.
Import exported MPG into Encore and burn disc from it.

Workaround #2 was attributed to Adobe. Nothing mentioned about money back or update.



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