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Encore CS3 crashes when attempting to build DVD

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Richard Dolesh
Encore CS3 crashes when attempting to build DVD
on Sep 8, 2007 at 6:10:13 pm

Hello CS3 Owners,


Any luck getting rid of persistent crashes???
I've got a persistent crash issue w/Encore CS3. My Dell (see specs below) Crashes everytime I attempt to write, an image or build a disc, or a master. I have all the latest Adobe updates. It even crashes when I attempt to boot while deleting the preferences file. (holding SHFT + Ctrl while booting)

I meet all the technical requirements...the only thing I am thinking is maybe it is a driver issue?? But I did NOT install any CD burning software as I have seen it causing problems with others... The only other software is CINEMA 4D v9.5. I've seen the Adobe document with some 17 steps that ends with formating your HD. ( I just did Format the HD...as this is a textbook clean install of CS3 w/ XP pro )

Specs: Dell Precision Workstation 390
Core 2 Duo, 6600 @2.4GHz, 2.00 GB RAM
XP Pro version 2002 SP 2
Quicktime 7.2
DVD Drive:PHILIPS DVD+-RW DVD880
Quadro FX 3450
Integrated sound



Thanks for any input!!
Richard


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Jeff Bellune
Re: Encore CS3 crashes when attempting to build DVD
on Sep 8, 2007 at 7:32:29 pm

I don't think Shift+Ctrl deletes the prefs file; you have to do that manually.

I would also try updating the drivers for your on-board sound - especially if it is RealTek.

-Jeff

The Focal Easy Guide to Adobe Encore DVD 2.0


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Richard Dolesh
Re: Encore CS3 crashes when attempting to build DVD
on Sep 13, 2007 at 4:10:41 pm

Thank for the input!! Wondering if there is a way to just re-load Encore... As I am thinking now it might be a driver.

Richard


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Annietron
Re: Encore CS3 crashes when attempting to build DVD
on Nov 7, 2007 at 5:03:11 am

I have the same problem, man...it so sad cuz i love adobe products, and i hate having software crashes....

any other stuff i should check besides the driver update?
Do i need a powerful pc?

.....sad.....


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Richard Dolesh
Re: Encore CS3 crashes when attempting to build DVD
on Nov 7, 2007 at 3:34:56 pm

Annietron,

For me the, the latest updates for Encore took care of it. (So do check your adobe updater for updates, and reboot)
Also try alternate ways to 'build' your DVD, to try and isolate your problem--if it still persists. I have even seen the media cause problems.


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Annietron
Re: Encore CS3 crashes when attempting to build DVD
on Nov 8, 2007 at 9:16:42 pm

I hope it works!!!

Thx very much ? ^_^


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