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I can't successful install Encore CS3.

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blue99
I can't successful install Encore CS3.
on Aug 14, 2007 at 2:55:06 am

I use the tryout version of Adobe CS3 Master Collection before.

Now, I install Encore again and want to activate it.
But, when I open Encore after install Adobe CS3 Master Collection again. It will auto close it.
I can't input the activate code.

Can you tell me the problems?


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jkb242
Re: I can't successful install Encore CS3.
on Aug 14, 2007 at 6:53:44 pm

It could be a number of different things in addiion to whether you are using a MAC or PC environment. If you loaded a trial version then did not purchase it or decided to take another route, you will have to completely reomove the original trial version. Assuming this is a PC platform, you will need to get the Adobe Script removal tool from Adobe (free) and follow the instructions carefully, including a second step that involves using the Microsoft deep removal tool which will remove any traces of the former progarm so that you are sure that you are working with a clean install.

Follow the instructions for both the Adobe Script removal and the Microsoft file removal tool very carefully as there is NO return if you are not careful. I experience a similar situation and this worked perfectly!

Good luck.


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blue99
Re: I can't successful install Encore CS3.
on Aug 16, 2007 at 6:12:41 am

Really thanks a lot! I will try to do it.

I think I haven't full clean it.


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