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HELP- M2V files freeze Encore 1.5

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HELP- M2V files freeze Encore 1.5
on Aug 3, 2006 at 8:25:25 pm

After 2 hours on the phone with Adobe Expert support- they could not fix my issue.

I am running Encore 1.5- and it freezes everytime I try to play or move an MPEG asset from the asset list to the timeline. To cut off some suggestions- the video file works fine with Encore 1.5 on another computer and all MPEG's freeze this one.

My rig:

dual core Athlon
256 Nvidia Geforce 6800 GS
Windows Media Center 2006
2 GB Ram

What has been done so far:

1. MSCONFIG - stopped all non-essential processes and services
2. Updated video card
3. Updated Encore
4. Tried test AVI- same issue
5. Checked Codecs- work fine
6. Tried MPEG on other computers and other players- no issue

The Adobe folks finally just said they ran out of solutions- that I needed to reinstall Windows - which is not an option.

Any thoughts or suggestions would be greatly appreciated.

Milton K Schmidt

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Joe Bowden
Re: HELP- M2V files freeze Encore 1.5
on Aug 4, 2006 at 10:13:22 pm

Where was this MPEG-2 created? Have you had success importing other assets from the same source? If so, maybe the MPEG file is somehow bad- try re-exporting the file to MPEG-2. If the problem persists, try exporting the clip as AVI, and see if Encore handles that.

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