I have an EX3 that's on version 1.02 and from reading all the posts I see that trying to upgrade on your own is not the way to go with such an old version.
Do any of you know if a firmware update is covered by the sony warranty. I bought the extended sony warranty from B&H and was hoping that this would cover it. When I contacted Sony LA last week they said it was covered in an email to me. I called Sony LA today to get shipping info and explain that I needed a firmware update and the person on the phone said it wasn't and that it would cost $270. I told them about my email and they said that they were wrong?
What's the deal?! Does anyone know what the true answer is? Can I get this done elsewhere cheaper and just as good. Can I get this done elsewhere and have be covered by the warranty.
Yes, unfortunately you do have to send it in to be upgraded from a version that low. This is not covered under warranty and never has been so whoever told you that was in error. Sorry for any confusion it may have caused.