FORUMS: list search recent posts

Urgent - issue with SXS card

COW Forums : Sony XDCAM - EX & Related

<< PREVIOUS   •   VIEW ALL   •   PRINT   •   NEXT >>
Olly Lawer
Urgent - issue with SXS card
on Mar 16, 2011 at 2:58:42 pm

Hi,

I posted on here before to say that I tried to format a 32GB SXS card in my ex1, but got to 79% and would not complete.

ITV who I borrowed the cards off now cannot format them in their EX1R. I'm not sure of the exact error, but says it's not recognised.

They checked it in a SXS card reader and it says it's formatted FAT32. I'm not sure how this can be the case as never used it in my PC, only my mac, which immediately shut down with an error.

Please help. These cards are very expensive.

Kind regards,

Olly Lawer


Return to posts index

Michael Palmer
Re: issue with SXS card
on Mar 16, 2011 at 3:03:09 pm

If the Lock is On the camera can't format the card, check and make sure the Lock is Off.
If you pulled the card while the camera was still writing to the card it will damage the card.
Slow down and do one thing at a time.

Good Luck
Michael Palmer


Return to posts index

Olly Lawer
Re: issue with SXS card
on Mar 16, 2011 at 3:05:31 pm

I did pull put the card while it was trying to format. I didn't have a choice as it would not format.

Can it be repaired and if so, how?

The lock isn't on.

Olly Lawer


Return to posts index


Michael Palmer
Re: issue with SXS card
on Mar 16, 2011 at 3:16:05 pm

If the Red (Write) light was on you most likely damaged the card. I don't think there is anyway to repair a damaged memory card.

Try and find the Sand Disk "Rescue_Pro Deluxe recovery utility

http://mp3support.sandisk.com/rescuepro/rescueprodeluxerecoverfiles.wmv

Good Luck
Michael Palmer


Return to posts index

Olly Lawer
Re: issue with SXS card
on Mar 16, 2011 at 3:19:45 pm

Not good. Not good at all.

The cards are Sony though. Will the program you mentioned still work?

Kind regards,

Olly Lawer


Return to posts index

Tony Antoniou
Re: issue with SXS card
on Mar 23, 2011 at 2:51:50 am

I've had this problem with a card here as well, where it would stop at 79% and not be recognisable thereafter. What I did was use a Sony card reader with one of our computers and deleted the partition so that there was nothing whatsoever on the card.

Then I reinserted the card into an EX1 camera and initialised it as per usual. Worked right away.


Return to posts index


Olly Lawer
Re: issue with SXS card
on Mar 23, 2011 at 3:31:10 am

Perfect. Will try this. Thanks.

Olly Lawer


Return to posts index

Olly Lawer
Re: issue with SXS card
on Mar 23, 2011 at 10:36:09 pm

Well. The good news is ITV got it sorted. The bad news is indent know what sorted means and they didn't answer my question as to loaning the equipment in future :/

I am also very disappointed that even with Ian's intervention, I still have not heard back from Sony. The only response I had was posted previously.

Useless.

Olly Lawer


Return to posts index

Craig Seeman
Re - issue with SXS card
on Mar 16, 2011 at 3:22:50 pm

[Olly Lawer] "They checked it in a SXS card reader and it says it's formatted FAT32. I'm not sure how this can be the case as never used it in my PC, only my mac, which immediately shut down with an error."

SXS cards are formatted FAT32 by the camera.
What firmware was in EX1 when you attempted to format?
It's possible that early firmware was not 32GB card compatible. You may need to send card to Sony. You may need to update firmware in camera.



Return to posts index


Olly Lawer
Re: - issue with SXS card
on Mar 16, 2011 at 3:25:03 pm

Hi,

Not by my camera to check, but more then likely this is the case.

The cards should be able to be formatted in the EX1R though, which they worked correctly in before surely? The camera says it does not recognise the card.

Olly Lawer


Return to posts index

Craig Seeman
Re: - issue with SXS card
on Mar 16, 2011 at 3:33:53 pm

Card might have been damaged. I'm not sure of the consequences of using early firmware on card. In fact if the card won't format in EX1r I'd suspect there's a good chance card is now damaged. That's why Sony may need to take care of it.



Return to posts index

Olly Lawer
Re: - issue with SXS card
on Mar 16, 2011 at 3:56:07 pm

When you say damaged. Do you think it's physically or software prob?

Olly Lawer


Return to posts index


Craig Seeman
Re: - issue with SXS card
on Mar 16, 2011 at 4:00:29 pm

Sony would have to judge that. The point is using the early firmware may have impacted the card's functionality to the extent that it can no longer be formatted.



Return to posts index

Olly Lawer
Re: - issue with SXS card
on Mar 16, 2011 at 4:04:02 pm

Lets hope not. Is this the type of event that professional indemnity insurance covers?

Had a quick google, but cannot find a relevant contact at Sony. Any ideas?

Olly Lawer


Return to posts index

Ian Cook
Re: - issue with SXS card
on Mar 16, 2011 at 8:33:11 pm

Where are you located? Pro Media Support in the States is 877 440 3453.

Not sure what caused the problem. I've never seen an SxS card complete formatting and work in a device whose firmware version is below the level req'd to support that media. Also, pulling the card while it's formatting can damage both the data and the card. Electronically it is probably intact but it will likely need to be sent to the media group for evaluation.

Only other thing I can think of to bring it back would be to try formatting it in your Windows PC (you mentioned that Windows sees the card but Mac OS goes to kernel panic) and then re-formatting it in the camcorder.


Return to posts index


Olly Lawer
Re: - issue with SXS card
on Mar 16, 2011 at 8:35:12 pm

Hmm, could be a plan. You mean literally just FAT32 format the card and then insert into the Camera again? I like this plan, but could this do more harm then good?

I'm based in Norwich, UK.

Olly Lawer


Return to posts index

Ian Cook
Re: - issue with SXS card
on Mar 16, 2011 at 8:47:01 pm

Now would be a good time to mention that any steps you take are entirely at your own risk. Sorry but I have to throw that out there since I work for Sony..

That said, yes, we have used this trick in the past and it has worked. One thing to note is that by re-formatting it in Windows you may be deleting 'evidence' that could help a trained media specialist detect what went wrong in the first place. I will leave this up to you. If you're not under the gun to get the card working I'd suggest sending it in.

I don't have a contact for media in the UK but if you contact Sony Pro Service in Basingstoke they should be able to assist.

1256-828828
proservice.uk@eu.sony.com
http://www.sonysupport.com/uk


Return to posts index

Olly Lawer
Re: - issue with SXS card
on Mar 16, 2011 at 8:52:02 pm

Thank you very much. Really appreciated.

Now, considering I could tell the techie exactly what happened (as in I used the card in a camera without adequate firmware and took the card out mid format), I think this is worth a short.

So just to be sure...I insert the card in to an SxS reader and literally click format media (or something similar?) then put the card back in the camera?

I guess because the card is only partially formatted at the moment, the camera will not recognise it.

Has there been any instance where this has not worked? (formatting in Windows?)

- All at my own risk I know.

Kind regards.

Olly Lawer


Return to posts index


Ian Cook
Re: - issue with SXS card
on Mar 16, 2011 at 9:03:06 pm

Format it from Windows Disk Management. You should see each mounted/attached drive at the top and the unformatted/unmounted SxS at the bottom. Right-click, Format, select Format with 'Fat32' as the File System.

To address your other question re the possibility of future failures...you really have no way of knowing this. If the card is electronically OK and all you did was damage the data structure, it will probably be ok going forward. If the card has a problem with its controller, memory or interface you could run into another problem down the line.


Return to posts index

Rafael Amador
Re: - issue with SXS card
on Mar 16, 2011 at 8:51:24 pm

[Olly Lawer] "Hmm, could be a plan. You mean literally just FAT32 format the card and then insert into the Camera again? I like this plan, but could this do more harm then good?"
If your computer can see the card, you have something to start with.
Try what Ian suggest; won't hurt the card.
However if you are able to recover it, test it extensively before you use it for any job; and if the card fails again, dismiss it. Will fail again.
rafael

http://www.nagavideo.com


Return to posts index

Don Greening
Re: - issue with SXS card
on Mar 16, 2011 at 8:52:04 pm

[Olly Lawer] " I like this plan, but could this do more harm then good?"

If it doesn't work you'll still have to send the card in anyway. What have you got to lose?

- Don

Don Greening
A Vancouver Video Production Company
Reeltime Videoworks
http://www.reeltimevideoworks.com


Return to posts index


Olly Lawer
Re: - issue with SXS card
on Mar 16, 2011 at 8:53:57 pm

Re it failing. It there anything to say if I do this the card should fail in the future. They will never forgive me if I fix it temporally only for it to fail on a major shoot later.

Kind regards,

Olly Lawer


Return to posts index

Olly Lawer
Re: - issue with SXS card
on Mar 16, 2011 at 9:02:27 pm

Ian,

Just one last point, you said "I've never seen an SxS card complete formatting and work in a device whose firmware version is below the level req'd to support that media. "

The card never completed formatting. It got to 79% but never moved so I had to pull the card from the camera unfortunately.

Logic tells me that because the card is only partially formatted, the camera doesn't 'recognise' the card as media as the correct formatting structure is not in place.

Kind regards,

Olly Lawer


Return to posts index

Rafael Amador
Re: - issue with SXS card
on Mar 16, 2011 at 10:12:27 pm

[Olly Lawer] "The card never completed formatting. It got to 79% but never moved so I had to pull the card from the camera unfortunately.

Logic tells me that because the card is only partially formatted, the camera doesn't 'recognise' the card as media as the correct formatting structure is not in place."

Partially formated means not formatted. That sounds to physical damage.
Thanks God this never had happens to my with SxS cards, but with a couple of SDHCs.
On my experience when the camera start to ask you about updating or formatting a card without apparent reason, that card is over.
rafael

http://www.nagavideo.com


Return to posts index

Olly Lawer
Re: - issue with SXS card
on Mar 16, 2011 at 10:17:45 pm

The card has never asked to update or format without apparent reason, simply that it isn't recognised by the camera at the moment, which to me indicates it is not correctly formatted.

I am not technical enough to know what equates to a software error or physical damage so am opting for the more optimistic option of software error...

Olly Lawer


Return to posts index

Olly Lawer
Re: - issue with SXS card
on Mar 17, 2011 at 3:27:46 pm

Frustratingly, I got this response from Sony:

'Dear Mr Lawer,

With regards to your query, unfortunately we do not cover accessories,
please contact your dealer for assistance. Thank you.

Kind regards,
Ines'

This was sent to: PrimeSupport@eu.sony.com

Haven't heard back from pro service yet...

Olly Lawer


Return to posts index

Michael Slowe
Re: - issue with SXS card
on Mar 17, 2011 at 4:22:16 pm

Although I'm not able to add any technical insight I am in business and I simply can't believe Sony not at least attempting to help. How can the dealer possibly be in a better position to assist than Sony themselves. We are all using new technology with the EX cameras and recording to cards so mistakes inevitably will be made. You'd think that Sony would be prepared for this and able at least to advise. They are not being asked for a free meal or even being held to account for the problem - what are they afraid of?

Michael Slowe


Return to posts index

Ian Cook
Re: - issue with SXS card
on Mar 17, 2011 at 4:42:13 pm

Sorry about this-- I will email Sony UK and see if I can locate the correct resources


Return to posts index

Olly Lawer
Re: - issue with SXS card
on Mar 17, 2011 at 4:54:29 pm

Not your fault Ian. Appreciate your help.

Olly Lawer


Return to posts index

Michael Slowe
Re: - issue with SXS card
on Mar 17, 2011 at 9:59:22 pm

Thanks Ian, I was not blaming you personally but what looks like a bad ethos in the company. It could just be an individual who couldn't be bothered.

Michael Slowe


Return to posts index

Olly Lawer
Re: Urgent - issue with SXS card
on Mar 17, 2011 at 12:19:32 pm

Reformatting in windows didn't work. :(

Does it cost a lot to get Sony to look at it?

Olly Lawer


Return to posts index

Ian Cook
Re: - issue with SXS card
on Mar 17, 2011 at 4:40:42 pm

No, the cost is nominal. Not sure what the UK charges but here in the states it's only around $50 or less for the recovery attempt on an out-of-warranty card.


Return to posts index

Ian Cook
Re: - issue with SXS card
on Mar 18, 2011 at 2:18:06 pm

Olly, I found a Sony media contact in Europe. If you need their contact info let me know.


Return to posts index

Olly Lawer
Re: Urgent - issue with SXS card
on Mar 18, 2011 at 2:20:04 pm

Ian,

Yes, still very much need to know.

Thanks

Email is sales@oplproductions.co.uk

Olly Lawer


Return to posts index

<< PREVIOUS   •   VIEW ALL   •   PRINT   •   NEXT >>
© 2017 CreativeCOW.net All Rights Reserved
[TOP]