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SxS PRO 32 Gb Not Recognised

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Lawrence Gray
SxS PRO 32 Gb Not Recognised
on Sep 9, 2009 at 10:33:23 am

I just bought a 32gb SxS Pro memory card for my EX1 and I'm given an Unknown Media message and no way of formatting the card.

I check the web site and it says EX1 may need a software upgrade... I'm assuming that's the problem. So how do I get one of these? I can't find anything on the sony sites.


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Rafael Amador
Re: SxS PRO 32 Gb Not Recognised
on Sep 9, 2009 at 10:50:21 am

Try to format it in your computer. FAT 32.
Rafael

http://www.nagavideo.com


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Lawrence Gray
Re: SxS PRO 32 Gb Not Recognised
on Sep 9, 2009 at 10:57:19 am

Afraid I haven't got any slots that fit that card. Is it the card or the camera that's the problem?

Lawrence Gray


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Rafael Amador
Re: SxS PRO 32 Gb Not Recognised
on Sep 9, 2009 at 11:03:21 am

Connect your camera via USB.
Will show up like any other external device.
rafael

http://www.nagavideo.com


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Craig Seeman
Re: SxS PRO 32 Gb Not Recognised
on Sep 9, 2009 at 2:24:53 pm

Unknown media in the camera?
Camera should be at firmware 1.11 or higher to use 32GB cards.

Press and hold MENU and CANCEL, SEL/SET to access the maintenance menu.



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Noah Kadner
Re: SxS PRO 32 Gb Not Recognised
on Sep 9, 2009 at 2:26:41 pm

Yeah that's firmware. Needs to be updated...

Noah

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ronn kilby
Re: SxS PRO 32 Gb Not Recognised
on Sep 9, 2009 at 2:51:04 pm

You'll need to upgrade the firmware. Depending on where you are, Sony will charge you between $0 and $200 to do it, and take between 2 days and 2 months to get it back to you. Or if you don't mind risking turning it into a brick, you can do it yourself.

There are places to download the update software, step-by-step instructions (http://www.vimeo.com/2686923), etc. Just google EX-1 firmware update.

http://www.kilby.tv


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Lawrence Gray
Re: SxS PRO 32 Gb Not Recognised
on Sep 9, 2009 at 3:35:04 pm

If I upgrade the firmware will I still be able to use m 8gb and 16gb cards?


Lawrence Gray


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ronn kilby
Re: SxS PRO 32 Gb Not Recognised
on Sep 9, 2009 at 3:40:46 pm

Yes.

http://www.kilby.tv


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Craig Seeman
Re: SxS PRO 32 Gb Not Recognised
on Sep 9, 2009 at 3:54:07 pm

And you'll be able to use inexpensive SDHC cards.



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Lawrence Gray
Re: SxS PRO 32 Gb Not Recognised
on Sep 9, 2009 at 4:36:49 pm

Well that's at least something... Wish I'd known this before forking out for the card. I'd have probably just bought myself a second hand camera!

Upgrading it myself looks too scary. I'll see if SOny, unlike Apple, here in Hong Kong know what I'm talking about when I phone them.

Lawrence Gray


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Craig Seeman
Re: SxS PRO 32 Gb Not Recognised
on Sep 9, 2009 at 4:46:12 pm

I think there was a time if you bought the 32GB cards, Sony wouldn't charge for the firmware upgrade. Of course that doesn't make the turnaround time from Sony any faster.

Are you saying you bought the EX1 NEW and it has old firmware? I'd exchange it for a newer camera. No authorized dealer should burden you by selling a camera with old firmware. That should have been off the shelf ages ago.

Return the camera and tell them they sold you an old camera with firmware incompatible with current Sony cards.



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