Creating an index for a high school yearbook that I advise. Remember having this problem in the past (last year?), but don't remember the solution. I did search both the web and these forums, but alas....
Using Snow Leopard with CS3 (5.0.4).
Have a list of names (class pages). Have the following:
Selected all names in a story.
Pressed Shift Option Command Right Bracket
The resulting index lists them in the following order:
This is true throughout. Looking at another set of names in the index palette:
Upon closer inspection, one recognizes that InDesign is indexing oblivious of the fact that there is a comma and the first name. In the Ha case, InDesign perceives the name as "han..." instead of Ha, N.... In the case of Shakeila Greene, InDesign sees "Greenes..." (or Greene, Shakeila) which would logically precede "Greenev...." (or Green, Evangelene).