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Upgraded from DeckLink Studio 2 to 4K Extreme, Playback Issues

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James Orlowski
Upgraded from DeckLink Studio 2 to 4K Extreme, Playback Issues
on Jul 28, 2013 at 9:07:43 pm

Came in this weekend to swap my older DeckLink Studio 2 workstation with a newly purchased 4K Extreme turnkey system (see: https://dl.dropboxusercontent.com/u/280996/BM-swap-machines.jpg ). But I appear to be having playback issues that I'm SURE is a configuration error on my part, but I just can't seem to work it out, even after reading over the manual and installing the latest BM drivers.

Using the Adobe CC Suite, I view my edits on a 27" DELL HDMI computer monitor for HD review, and simultaneously on an old Sony SDI PVM-20L5 Trinitron monitor for SD review (both seen in my messy office photo above). On my DeckLink Studio 2 workstation, all worked perfectly. I saw HD via the HDMI on the DELL flatscreen monitor, and SD on the Sony tube monitor. I should also note my speakers are attached via the Sony's SDI-OUT, so I need this monitor in the mix for audio.

So I come into work and just swap out the PCs, leaving pretty much everything else in place, thinking this should be an easy swap. But a few hours later, it isn't.

Using the configurations below, I just can't get Premiere to play anything when Blackmagic is chosen as the preferred output device for audio and video. If I don't use the Blackmagic for playback, all is well.

In After Effects, I can't get anything to show on both monitors either.

I'm sure I just have some setting wrong on the Blackmagic Control Panel output settings. I tried to set them on my 4K Extreme workstation the same as I have on my old Studio 2 workstation, but as you probably know, the options are slightly different.

I don't view anything in 4K, I only use HDMI and the SDI outs, and occasionally, the components for the rare ingestion of BetaCam footage.

What do I have wrong? Can the 4K Extreme card work in a 1080-only environment like mine?

My old Studio 2 configuration:
https://dl.dropboxusercontent.com/u/280996/BM-decklink-studio2.jpg

My new 4K configuration:
https://dl.dropboxusercontent.com/u/280996/BM-decklink-4k-extreme.jpg

Using the 4K Extreme configuration, in Premiere CC if I have Blackmagic as the output for video and audio, the playhead just doesn't want to move and there's no audio.

Thanks.


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EricBowen
Re: Upgraded from DeckLink Studio 2 to 4K Extreme, Playback Issues
on Jul 30, 2013 at 7:21:20 pm

Please uninstall the current Decklink driver and install this:

http://www.blackmagicdesign.com/support/detail?sid=3945&pid=31786&leg=false...

Eric-ADK
Tech Manager


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James Orlowski
Re: Upgraded from DeckLink Studio 2 to 4K Extreme, Playback Issues
on Jul 30, 2013 at 7:23:56 pm

Thanks. v9.7.7 solved my playback monitor issues.

But it did introduce another minor issue:
http://forum.blackmagicdesign.com/viewtopic.php?f=3&t=10551

But I can deal with this one.


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EricBowen
Re: Upgraded from DeckLink Studio 2 to 4K Extreme, Playback Issues
on Jul 30, 2013 at 7:48:37 pm

Interesting, I have not seen that before. What happens if you switch to software MPE mode?

Eric-ADK
Tech Manager


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James Orlowski
Re: Upgraded from DeckLink Studio 2 to 4K Extreme, Playback Issues
on Jul 30, 2013 at 7:53:54 pm

Thanks for the response. But forgive me, I don't know what "MPE" mode is.


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EricBowen
Re: Upgraded from DeckLink Studio 2 to 4K Extreme, Playback Issues
on Jul 30, 2013 at 8:05:13 pm

They moved the project settings in CC. Now you go under File and then Project settings. Then go under the general tab and look for video rendering and playback. change that from hardware MPE to software MPE mode. Delete the previews when it prompts you. See if the HDMI behavior changes.

Eric-ADK
Tech Manager


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James Orlowski
Re: Upgraded from DeckLink Studio 2 to 4K Extreme, Playback Issues
on Jul 30, 2013 at 8:08:36 pm

Ok, Mercury Playback Engine. Now I know what you mean.

I just tried both software and hardware (CUDA), and it happens on both.

But only on the HDMI out. The SDI is perfect every time.


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EricBowen
Re: Upgraded from DeckLink Studio 2 to 4K Extreme, Playback Issues
on Jul 30, 2013 at 8:24:23 pm

Is this a 1080i sequence?

Eric-ADK
Tech Manager


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James Orlowski
Re: Upgraded from DeckLink Studio 2 to 4K Extreme, Playback Issues
on Jul 30, 2013 at 8:56:12 pm

Happens in both i and p.


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EricBowen
Re: Upgraded from DeckLink Studio 2 to 4K Extreme, Playback Issues
on Jul 30, 2013 at 9:08:17 pm

Do you have a HDTV you can connect the HDMI to?

Eric-ADK
Tech Manager


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