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HyperDeck Studio Ethernet Connection

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Mandie Clark
HyperDeck Studio Ethernet Connection
on Jul 25, 2013 at 1:36:33 pm

It was great to see that 3.8 has an Ethernet protocol for the HyperDeck Studio. I updated software of my Windows 7 Pro machine, and updated the firmware of the HyperDeck unit. I was able to navigate through the menus and setup the IP info. However, the actual Ethernet port itself appears to be inactive - no link lights, and I cannot ping it. Any suggestions?

Mandie Clark, EIT, CTS
Communications Electronic Design
Louisville, KY


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EricBowen
Re: HyperDeck Studio Ethernet Connection
on Jul 30, 2013 at 8:07:04 pm

Are you running through a switch or direct connect?

Eric-ADK
Tech Manager


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Mandie Clark
Re: HyperDeck Studio Ethernet Connection
on Jul 30, 2013 at 8:30:31 pm

A switch. I have 8 units that are doing this (all set to different static IP addresses), and I have talked to tech support who doesn't seem to be having the same problem with their unit. So I am shipping one back to Blackmagic for evaluation/repair. I have made sure that the static IP set on the unit and my PC have the same domain. I am not successful with pinging the Hyperdeck or telnet (with HyperTerminal) on port 9993 or 23.

Hyperdeck Studio Firmware 3.8
Windows Pro 7 SP1 64-bit
Intel i5 2.40 GHz, 8 Gb RAM, 500 Gb Hard Drive


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EricBowen
Re: HyperDeck Studio Ethernet Connection
on Jul 30, 2013 at 9:00:29 pm

Are you able to pull network info from any of the units? How are you setting the IP address for each unit?

Eric-ADK
Tech Manager


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Mandie Clark
Re: HyperDeck Studio Ethernet Connection
on Jul 31, 2013 at 1:10:29 pm

The only way I can get any network info from the units is from the Ethernet menu. That is how I set the Static IP, Subnet Mask and Gateway as well.


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EricBowen
Re: HyperDeck Studio Ethernet Connection
on Jul 31, 2013 at 3:58:56 pm

Do you connect via USB at that point?

Eric-ADK
Tech Manager


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Mandie Clark
Re: HyperDeck Studio Ethernet Connection
on Jul 31, 2013 at 4:05:50 pm

No. The only thing I have used USB for is to load new firmware to the Hyperdeck and set the recording format.


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