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VideoHub not responding to software control

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John Wilhelmi
VideoHub not responding to software control
on Mar 12, 2013 at 3:14:30 pm

Hi,

I have a 5 month old VideoHub that is not responding to the application. I attempted to connect to it from both a mac and a Pc. I can ping it and it responds. I can disconnect and reconnect it from the ethernet switch and it will respond for 1 - 5 minutes and then drop off line.

It's not the ethernet switch or the associative cabling. They have been replaced.

The ping is <1ms.

When sniffing the ethernet with etherreal I get a TCP checksum coming from the video switch.

What should I do next?

Yours,
John

John Wilhelmi
Wilhelmi AV Solutions
Integration for worship


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