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HYPERLINK Studio playback issues

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Jose Cano
HYPERLINK Studio playback issues
on Jan 30, 2013 at 4:10:08 pm

Hi There!
We bought 4 "HyperLink studio" to use them as an "ISOS" just in case we need some extra footage in post.
The point is, we cannot play it a full qlty in our avid systems.
We get a message:
"Exception: HangridBase: Err:0-1979514218 lk interruptobject.cpp 1151 error code: KLPKerr_CodecFatalDecodeError Msg: "Card2Decode:pipe1DecodeError"


We have 2 AVID Media Composer Vrs 6.0.3 on PC and 1 Symphony Vrs 6.0.3 on a MAC
Working with SanDisk (SSD) and already reinstaled Hyperlink software and updated them but still having same mssge.

Any Ideas somewhere?
Thank You!


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Gunter Puszkar
Re: HYPERLINK Studio playback issues
on Feb 1, 2013 at 12:26:55 pm

Hi,

which files types are you using? native MXF, ProRes or Quicktime with DNxHD codec?

How do load the files into the AVID?


Via Fileimport, AMA-Link, or MXF Files into MediaFiles/MXF/1?

Cheers.
Gunter.

Gunter Puszkar
Head of Postproduction
PostFactory GmbH
Berlin, Germany


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Jose Cano
Re: HYPERLINK Studio playback issues
on Feb 7, 2013 at 11:41:52 pm

Hey!
We are recording MXF files on Hyperdeck using SSD (SanDisk extreme), We create a new folder into Avid mediaFiles>MXF>1EDIT>1.
Then drag msmMMOB.mdb into AVID bin and it create those files automatically.
I noticed that HyperDeck record 3 different Docmnts (2 audios & 1 Video) per file.
It means, If there's 10 clips into AVID, HyperDeck has 30 clips.
Point is, when I playback any file full quality, a pop up error window shows up. player or Record window.
only if I play on low qlty it works,
Also, That happens on either Mac or PC. We have 2 MC 6.0.3 and 1 Symphony 6.0.3 full Ram, intensive maintnace etc.
We call BlackMagic support and they say: "here is working perfectlly"
Any Ideas?
THANK YOU!


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