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DecklinkLink HD Extreme 3D+ - In The Dark Again

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Richard Cruz
DecklinkLink HD Extreme 3D+ - In The Dark Again
on Sep 29, 2012 at 3:38:11 am

I left my system alone for a very long time (over a year). Shortly after I started using it again, the hard drive failed on me so I got a new one and re-installed all my OS and software on that all over again

I'm back where I started when I first put the system together - the Blackmagic Decklink HD Extreme 3D+ not working. Here's the system details...

Manufacturer - (Self Made)
Processor: Intel i7 930 @ 2.80Ghz, 2794 Mhz (4 Cores) 8 Logical Processors
Installed RAM: 16 GB Corsair DDR-3 CMZ8GX3M2A1600C9 4GB sticks
Operating System: Windows 7 Ultimate, Service Pack 1, Version: 6.1.7601, Build 7601 (64-Bit Version)
Motherboard: Intel DX58S02 64 Bit (PCI-Express Enabled) based on the X58 chipset and ICH10R south bridge
BIOS Version: Intel Corp. SOX5820J.86A.0888.2012.0129.2203, 1/29/2012
SMBIOS Version: 2.5
VGA Card: nVidia Quadro 5000 (Driver Version: 9.18.13.593)
RAID Adapter: ATTO: Express SAS R608-000 ESAS-R608-C00 (Driver Version:2.17)
Video Capture Card: BlackMagic Design - "DeckLink HD Extreme 3D+" (Driver Version 9.6.4)>>> Card installed in slot 4 of MoBo.

Video Signal Source:
JVC BR-HD50 VCR (Mini-DV Tapes) Settings:
Output via HDMI Port
480i (Standard Definition) NTSC
Note: Menu was recheched - it is set to output via the HDMI port


Windows 7 Ultimate Situation:
Executables:
1. Blackmagic Streaming Server
2. Blackmagic Software Updater
3. Blackmagic CheckVersion
All show up in the "System Configuration" App via MSconfig and the "Task Manager"

Device Manager >>> Sound, Video and Game Controllers:
1. Black Magic Audio
2. Blackmagic Decklink WDM Streaming
3. Blackmagic Driver
All show up and are working properly

Control Panel >>> Hardware and Sound >>> Blackmagic Design Control Panel:
Set Input = HDMI Video and HDMI Audio

User Account Control = Never Notify

Note: Anti-Virus and Firewall were disabled while doing Blackmagic software install.

Media Express Situation:
Decklink Card Shows up under the "Device" menu with a check next to it.
Edit >>>Preferences Menu >>> Project Video Format : HD 720p 60
>>> Capture File Format : AVI 8-Bit YUV

Note: I have switched the cable back and forth from both HDMI slots in rear of my PC but still no signal

I did log in as Administrator when I did the install


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Shaun Roemich
Re: DecklinkLink HD Extreme 3D+ - In The Dark Again
on Oct 3, 2012 at 5:39:57 am

You have the deck listed as outputting NTSC 480I SD and Media Express listed as 720p, is that correct?

Big Dog - Technical Director - Switcher
Road Dog Media - Vancouver, BC Canada
roaddogmedia@gmail.com


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Richard Cruz
Re: DecklinkLink HD Extreme 3D+ - In The Dark Again
on Oct 4, 2012 at 5:43:09 am

That 480i (Standard Defintion) was the format that the mini-DV tapes were recorded in.

480i -> 704 x 480 pixels (60 interlaced frames/Sec) = 337,920 pixels total

The last time I had this working right (when I previously posted on this forum and got the recommended settings from Joshua
Director of Support at BlackmagicDesign), I switched them to those settings for the tape deck and same input settings from the Media Express App. and left them that way.

Original posting:

In The Dark with Blackmagic Design "Decklink HD Extreme 3D+" capture card - Sep 24, 2011 at 5:28:39 pm

I forgot to mention that , I tried re-installing the legacy 7.9.5 Blackmagic Design drivers also (as recommended by Joshua) in the previous post but that trick didn't get some "magic" happening this time around.


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Richard Cruz
Re: DecklinkLink HD Extreme 3D+ - In The Dark Again
on Oct 27, 2012 at 2:40:11 pm

Well, it's been 3 weeks and still no reply from Blackmagic Design's tech support team on my problem with this card.

So Shelling out $950.00 for this card essentially got me:

1. a non-working card/ software drivers

2. a non-working tech support system


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