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UltraStudio Express Where are you?

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Chris Tompkins
UltraStudio Express Where are you?
on Aug 10, 2012 at 8:28:01 pm

http://www.blackmagicdesign.com/products/ultrastudio3d/

Stills says "shipping Q2" on the website.
I have been waiting months for this device...

Chris Tompkins
Video Atlanta LLC


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John Davidson
Re: UltraStudio Express Where are you?
on Aug 10, 2012 at 9:09:14 pm

I just asked in an email to BM. I think the thunderbolt certification process is backed up on the intel side. Just heard that the T-Tap won't be available till fall as well.

John Davidson | President / Creative Director | Magic Feather Inc.


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Bret Williams
Re: UltraStudio Express Where are you?
on Aug 12, 2012 at 4:43:42 am

How backed up is their web guy? :) Time to update the site already. They had the same delay with the Intensity Extreme. How late was that? 3-4 months?


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Dan Swiney
Re: UltraStudio Express Where are you?
on Aug 20, 2012 at 5:31:53 pm

I had to drop $1,000 for another 3D to hold me over, I was hoping the Express would have been out by now too. B&H says August 30th (but it also said July, and June at some point...)


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Bret Williams
Re: UltraStudio Express Where are you?
on Aug 22, 2012 at 1:48:13 pm

Well, they updated the website. Now it doesn't say shipping Q2. It says find reseller. I think that happened with the intensity extreme. I asked someone from BlackMagic at the time and they said that it had shipped, although nobody had it. Perhaps it's on a very slow boat.


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Chris Tompkins
Re: UltraStudio Express Where are you?
on Aug 22, 2012 at 6:35:45 pm

Thanks for staying on top of this Bret.

Months back on B&H, I had selected to "Be notified" when it became available. Had not got that email yet.

Just per-ordered it today. Thanks to you.

Image:



Can you please send me a check for the money then?

Chris Tompkins
Video Atlanta LLC


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Bret Williams
Re: UltraStudio Express Where are you?
on Aug 23, 2012 at 6:12:58 am

Why thanks to me? I wouldn't pre order one. I'll be ordering from the first site that says "in stock.". I'd figure that bh would get a large supply though.

I think all the nab stuff, terranex, camera, express, got caught up in tbolt approvals. Hopefully shipping soon.


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Dan Swiney
Re: UltraStudio Express Where are you?
on Aug 23, 2012 at 6:15:19 am

People are stating they have hands on hardware.
http://forum.telestream.net/forum/messageview.aspx?catid=45&threadid=11177&...


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Bret Williams
Re: UltraStudio Express Where are you?
on Aug 23, 2012 at 11:12:44 pm

Ordered mine from Markertek today. Shipped!


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Chris Tompkins
Re: UltraStudio Express Where are you?
on Aug 24, 2012 at 10:10:43 am

Grrrrrrrrr!!#@!$#@$!^!%$!

Chris Tompkins
Video Atlanta LLC


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Bret Williams
Re: UltraStudio Express Where are you?
on Aug 25, 2012 at 1:16:07 am

Just call bh and cancel. I did the same thing with the extreme. Pre ordered from Bh and cancelled and ordered from markertek. About a month after bh had them in stock, they "notified" me.


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John Davidson
Re: UltraStudio Express Where are you?
on Sep 18, 2012 at 5:49:04 pm

I got mine last week. No complaints, although in FCPX it seems to operate better with 'Better Performance" set in preferences.

John Davidson | President / Creative Director | Magic Feather Inc.


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John Davidson
Re: UltraStudio Express Where are you?
on Sep 26, 2012 at 12:19:29 am

Mine has been causing lots of crashes this week since updating to 10.8.2. Anyone else?

John Davidson | President / Creative Director | Magic Feather Inc.


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Sarah Jones
Re: UltraStudio Express Where are you?
on Sep 26, 2012 at 12:37:07 am

Hi John,

What kind of crashes are you seeing? We can check into this on our end. Is there a specific workflow that seems to cause the crashes more frequently or any information that might help us reproduce this?

Regards,

Sarah
Support Representative
Blackmagic Design Inc.


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John Davidson
Re: UltraStudio Express Where are you?
on Sep 26, 2012 at 12:47:47 am

Hey Sarah, thanks for responding. The crashes are followed by a feedback pop up that says the crash was caused by the Ultrastudio Thunderbolt box. Usually we're just working of a NAS ethernet server / prores and making regular old edits and trims. Nothing particularly taxing.

I'll post exactly what it says on the next crash.

Thanks!

John Davidson | President / Creative Director | Magic Feather Inc.


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John Davidson
Re: UltraStudio Express Where are you?
on Oct 2, 2012 at 2:03:37 am

Hey Sarah. The header says "Final Cut Pro Quit unexpectedly while using the DeckLinkFcpxCMIO plugin."
I have the full crash log if you have an email I can send it to.

John Davidson | President / Creative Director | Magic Feather Inc.


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Sarah Jones
Re: UltraStudio Express Where are you?
on Oct 2, 2012 at 5:23:30 pm

Hi John,

You can email our Support account at support-usa (at) blackmagicdesign (dot) com.

Regards,

Sarah
Support Representative
Blackmagic Design Inc.


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