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DeckLink SDI - An Unknown Device Appears

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Waqar Ahmed
DeckLink SDI - An Unknown Device Appears
on Apr 7, 2012 at 12:13:35 pm

Hello!

I am having an issue. I have a Windows XP box, acquired a DeckLink SDI card recently, and installed Desktop Video 9.2 (as far as I understood, i needed to install that in order to get things working, although I must say that no clear instructions are present anywhere as to what to do when you have a DeckLink SDI, poor help contents and too much misdirection by BlackMagic.)

Anyways, what happens is that when I have installed this thing, an Unknown Device appears in my Device Manager during installation of this Desktop Video 9.2 and no drivers are installed for that. Where on earth can I find the drivers? Do they need to be imported from Mars?

Thanking in anticipation if a marsian species agrees to help me on this!


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Justin Roseworn
Re: DeckLink SDI - An Unknown Device Appears
on Apr 7, 2012 at 3:37:01 pm

Hi Waqar,

I've had good phone support from them.

http://www.blackmagic-design.com/company/

Call the nearest office from this list.


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