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Decklink Firmware Updater KILLED my card!

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Carlos Owusu
Decklink Firmware Updater KILLED my card!
on Jan 20, 2012 at 11:01:08 am

Hello,

I recently purchased two Decklink Extreme 3D+ PCIe playback cards for video editing. I've owned several Blackmagic cards before and have no problem installing their drivers. So I was shocked when I updated the two cards using the Desktop Video 8.0.2 application and after the firmware update, the cards weren't detected under Device Manager. Restarting, shutting down or removing the cards and putting them on a different slot did nothing to help. I even put them in a different machine all to no avail. I installed a Decklink Duo on the same PCIe slot and its working just fine.

What can I do to resurrect my cards? Is there a software I can use to flash the firmware again? Maybe in DOS or something?

I've tried contacting Blackmagic but they aren't very helpful either.

Thanks,

Carlos


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Alex Frankland
Re: Decklink Firmware Updater KILLED my card!
on Feb 29, 2012 at 8:26:49 pm

Hey man,

I just had the exact same issue.. After the firmware update, suddenly the Mac system profiler couldn't recognize the DeckLink HD Extreme 3D. It's really concerning considering it was delivered the other day...
Did you eventually fix the issue? if so, how did you do it?

- Alex

8-core MacPro, OSX 10.7.2, 16GB
RAID5 4TB,
Radeon HD 5770, Quadro 4000
DeckLink HD Extreme 3D
DaVinci Resolve


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Carlos Owusu
Re: Decklink Firmware Updater KILLED my card!
on Feb 29, 2012 at 8:56:48 pm

Funny you should ask.

I just RMA'd the card last week. They r sending me a replacement card which should get to me by tomorrow.


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Alex Frankland
Re: Decklink Firmware Updater KILLED my card!
on Feb 29, 2012 at 9:07:19 pm

Thanks for the quick reply.

Since I'm based here in Hong Kong so I purchased the card from B&H and got it sent over here. Do you reckon I should contact them and send it back? Where did you get yours from if you don't mind me asking?


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Carlos Owusu
Re: Decklink Firmware Updater KILLED my card!
on Feb 29, 2012 at 9:15:33 pm

Well I live in Ghana (West Africa) so I don't think you should have a problem getting it to them. Just contact them via email and they would have you ship it via UPS delivery service.


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Alex Frankland
Re: Decklink Firmware Updater KILLED my card!
on Feb 29, 2012 at 9:27:00 pm

So I'm guessing you got yours from B&H too?


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Carlos Owusu
Re: Decklink Firmware Updater KILLED my card!
on Feb 29, 2012 at 9:32:11 pm

No. I bought mine from eBay.


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Mike Squires
Re: Decklink Firmware Updater KILLED my card!
on Feb 29, 2012 at 11:51:16 pm

Alex, I'd contact B&H, I'm sure they'll take care of you.


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Alex Frankland
Re: Decklink Firmware Updater KILLED my card!
on Mar 1, 2012 at 7:44:50 am

Ok, I'll give it a go and see what happens..
Thanks anyway.


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