Just wondering what the best way to contact BMD support is. I sent a request through the website, but that went straight to the local distributor here in Australia, who suggested contacting the reseller. The problem with that is that I think this is a more complicated driver and/or hardware issue requiring the attention of someone at BMD.
-Call my reseller for a replacement to get an RMA ASAP
-I send a support request via the BMD website
-I call the support line at BMD
-I post on creative cow
-Tweet the problem to the support team members
All at once. Usually my reseller is the quickest exempt for when Resolve is involved in the problem. Then Dwaine and Dan Moran from BMD answer pretty quickly via wittier or email via the support form.