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Contacting Support...

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Daniel Christie
Contacting Support...
on Jan 10, 2012 at 3:55:54 am

Hi,

Just wondering what the best way to contact BMD support is. I sent a request through the website, but that went straight to the local distributor here in Australia, who suggested contacting the reseller. The problem with that is that I think this is a more complicated driver and/or hardware issue requiring the attention of someone at BMD.

Regards,

Daniel


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Mathieu Marano
Re: Contacting Support...
on Jan 10, 2012 at 1:08:46 pm

Whenever I have a problem a Blackmagic product I:

-Call my reseller for a replacement to get an RMA ASAP
-I send a support request via the BMD website
-I call the support line at BMD
-I post on creative cow
-Tweet the problem to the support team members

All at once. Usually my reseller is the quickest exempt for when Resolve is involved in the problem. Then Dwaine and Dan Moran from BMD answer pretty quickly via wittier or email via the support form.

Mathieu Marano
offline/online editor - motion graphics - Post-prod director - DaVinci Resolve operator
http://www.ilovehue.net

Administrator of the Montreal Final Cut User Group
http://www.finalcutmtl.org


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Joshua Helling
Re: Contacting Support...
on Jan 16, 2012 at 7:27:24 pm

Yeah, if you are in the Australia/New Zealand region your support request will go to New Magic (our master Disti in that region).

You can always call up any of our offices directly though the timezone differences may be a challenge. But you are always welcome to call any support office you wish.

Sincerely,

Joshua
Director of Support
Blackmagic Design Inc.


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