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OpenGear UpDownCross converter -- Closed Captions

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Jeff Hartman
OpenGear UpDownCross converter -- Closed Captions
on Dec 13, 2011 at 5:58:20 pm

Here's a question: we just received four of the OpenGear UpDownCross converters, and have discovered that captions pass properly in some combinations of input and output formats, but not all. Setting aside PAL, here's what we find:

1080i in, any format out: OK
720p in, 720p out: OK
720p in, NTSC or 1080i out: no captions
NTSC in, NTSC out: OK
NTSC in, 720p or 1080i out: no captions

Is this a known issue, and is there a fix in the works? We are legally required to broadcast captions, so this is unacceptable; if there isn't a solution forthcoming very soon, we will need to return these and buy FS1s (which I would prefer not to do).

One other FYI: as of this morning, there is no documentation on the web site that includes this product, and the most recent software doesn't recognize it... so we're rather in the dark here.

Thanks,

Jeff Hartman
Engineering Project Manager
Newport Television, Northeast


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Paul Provost
Re: OpenGear UpDownCross converter -- Closed Captions
on Dec 14, 2011 at 10:02:36 pm

or you can just wait until BMD buys AJA and just trade it ; )

http://www.postandbeam.tv
grade and finish @ post + beam
http://www.facebook.com/pages/post-beam/137967176232067


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Jeff Hartman
Re: OpenGear UpDownCross converter -- Closed Captions
on Dec 15, 2011 at 2:14:45 pm

Ouch! As it is, we have a rack and a half filled with FS1s (we're a regional centralcasting hub, so we're both sending and receiving every format short of PAL. It's funny you say this, though: I've been wondering if they will wind up swallowing Evertz.

-- Jeff


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Joshua Helling
Re: OpenGear UpDownCross converter -- Closed Captions
on Dec 16, 2011 at 7:02:46 pm

Hey All,

Just wanted to let you know we have confirmed this behavior in our QA labs. We are working on determining how long it will take to fix. It will likely not be in the next release, but the one after. I don't have any firm dates on that yet.

Sincerely,

Joshua
Director of Support
Blackmagic Design Inc.


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Jeff Hartman
Re: OpenGear UpDownCross converter -- Closed Captions
on Dec 19, 2011 at 7:27:43 pm

Glad you were able to confirm our findings.

While you're looking at this particular card, how about also adding some control over the reference: in particular, the ability to explicitly choose frame 1, frame 2, or the card's direct BNC input? And second, to be able to control the output timing? As a practical matter, a synchronizer is much more useful if you can actually set it to be in a particular phase relationship to other sources.

Thanks,

Jeff

Jeff Hartman
Engineering Project Manager
Newport Television, Northeast


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Joshua Helling
Re: OpenGear UpDownCross converter -- Closed Captions
on Dec 19, 2011 at 11:39:10 pm

I think that has been logged as a feature request already. Obviously the bug fix is our top concern currently.

Sincerely,

Joshua
Director of Support
Blackmagic Design Inc.


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Jeff Hartman
Re: OpenGear UpDownCross converter -- Closed Captions
on Dec 21, 2011 at 1:10:37 pm

Excellent. Thanks!

-- Jeff

Jeff Hartman
Engineering Project Manager
Newport Television, Northeast


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Jack McGee
Re: OpenGear UpDownCross converter -- Closed Captions
on Feb 22, 2016 at 8:16:14 pm

I found this thread from 2011 and chose to reply to it to illustrate the likelihood of Blackmagic fixing this closed caption bug ever.

I ran into the problem of 720P to NTSC captions not converting. Blackmagic phone support told me today that has already been reported and they are working on a fix. Yes, for about 5 years...



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