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Herb Sevush
Decklink HD Pro + Snow Leopard + FCP = Crash
on Aug 25, 2010 at 3:01:13 pm

I have an Intel Mac Pro (Ver. 1.2) with a Decklink HD Pro which I have been successfully using with various versions of Tiger and Final Cut Studio for years. I recently upgraded to Snow Leopard and FCS3.

Whenever I try to use any of the built in character generators or color matte generators in Final Cut the program immediately crashes with an error message that states "Final Cut Pro quit unexpectedly while using the Blackmagic codec plugin."

This happens when using any Blackmagic preset. It does not happen when using a firewire based preset - like DVCPROHD 60.

I have the latest Blackmagic driver 7.7.3 and Snow Leopard 10.6.4 with the latest Graphic Driver. The Decklink card is installed in Slot 4 in the Mac.

Any suggestions?

Herb Sevush
Zebra Productions


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Aristides Tiropolis
Re: Decklink HD Pro + Snow Leopard + FCP = Crash
on Aug 25, 2010 at 4:59:19 pm

Do you have the crash log?


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Herb Sevush
Re: Decklink HD Pro + Snow Leopard + FCP = Crash
on Aug 25, 2010 at 5:05:13 pm

Yes I do - you can download it here.

1025_consolemessages2.log.zip

Herb Sevush
Zebra Productions


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Aristides Tiropolis
Re: Decklink HD Pro + Snow Leopard + FCP = Crash
on Aug 25, 2010 at 5:18:35 pm

It may not be the problem but Check folder:

/Library/Audio/Plug-Ins/HAL/

What do you see?


You also have OpenGL problems. 10.6.4 had openGL issues (apple released an update but it was mostly targeted at games) what graphics card do you have?


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Herb Sevush
Re: Decklink HD Pro + Snow Leopard + FCP = Crash
on Aug 25, 2010 at 5:28:07 pm

/Library/Audio/Plug-Ins/HAL/

DVCPROHDAudio.plugin
iSightAudio.plugin


Graphics Card is NVIDIA GeForce 8800 GT

Herb Sevush
Zebra Productions


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Aristides Tiropolis
Re: Decklink HD Pro + Snow Leopard + FCP = Crash
on Aug 25, 2010 at 5:43:16 pm

Painful recommendations but you can try the following:

1. Repair permissions (you can use onyx or whatever)

2. http://support.apple.com/kb/dl1048 - Re-run the combo update this time: 10.6.4


3. Trash prefs: use Digital Rebellion's Preference Manager.

4. Uninstall FC Studio and BM Drivers, Reinstall FC Studio BM Drivers

(You can combine the above)

5. Finally the surely most painful: Roll back to 10.6.3 it'll 95% work just fine.


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Herb Sevush
Re: Decklink HD Pro + Snow Leopard + FCP = Crash
on Aug 25, 2010 at 5:50:59 pm

Aristedes

1. Repair permissions (you can use onyx or whatever)

Tried.

2. http://support.apple.com/kb/dl1048 - Re-run the combo update this time: 10.6.4

Tried.


3. Trash prefs: use Digital Rebellion's Preference Manager.

Tried, many times.

4. Uninstall FC Studio and BM Drivers, Reinstall FC Studio BM Drivers

(You can combine the above)


Tried, multiple times.

5. Finally the surely most painful: Roll back to 10.6.3 it'll 95% work just fine.

The problem started with 10.6.3. I upgraded to 10.6.4 hoping to fix the problem.

So apparently I'm one of the 5% - do you have any other suggestions?

Herb Sevush
Zebra Productions


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Aristides Tiropolis
Re: Decklink HD Pro + Snow Leopard + FCP = Crash
on Aug 25, 2010 at 5:52:39 pm

Did you try uninstall-installing Final Cut Studio and BM Drivers?


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Herb Sevush
Re: Decklink HD Pro + Snow Leopard + FCP = Crash
on Aug 25, 2010 at 5:55:52 pm

Yes, multiple times, after re-formatting and installing OSx on a fresh drive.

Herb Sevush
Zebra Productions


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Aristides Tiropolis
Re: Decklink HD Pro + Snow Leopard + FCP = Crash
on Aug 25, 2010 at 6:03:21 pm

Since you've tried everything it has definitely something to do with SL in general, maybe the firmware hasn't been updated correctly(it may need to be). At would at least contact BM and test another PCIe Slot as a last resort.

I can't think of anything else...


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Herb Sevush
Re: Decklink HD Pro + Snow Leopard + FCP = Crash
on Aug 25, 2010 at 6:05:53 pm

Aristedes -

I appreciate your time and effort. I've contacted BM support directly, we'll see how that goes.

Thanks.

Herb Sevush
Zebra Productions


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slobodan milivojevic
Re: Decklink HD Pro + Snow Leopard + FCP = Crash
on Aug 28, 2010 at 10:56:49 am

We have the same problem in our studio with Decklink HD Pro, FCP and with Premiere CS5 too on new MAC PRO machine with 8 cores.

Constant crashes and hangs...

I have contacted support, and they say they know about the problem for Premiere, and they are still working on fix it....probably the same thing is with FCP....I guess it is a problem with Snow Leopard mostly and not with your hardware.....

Let us know what happened.....



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Kristian Lam
Re: Decklink HD Pro + Snow Leopard + FCP = Crash
on Aug 30, 2010 at 11:35:03 am

Hi,

You've attached your console log but it will be better to send the Final Cut crash log located here:

/Users/Zebra2/Library/Logs/DiagnosticReports/Final Cut Pro_2010-08-24-170927_Zebra-2s-Mac-Pro.crash

regards

Kristian Lam
Blackmagic Design


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Herb Sevush
Re: Decklink HD Pro + Snow Leopard + FCP = Crash
on Aug 30, 2010 at 1:32:32 pm

Kristian -

Here's a link to the FCP crash log.

1040_finalcutpro20100824170927zebra2smacpro.crash.zip

Thanks.

Herb Sevush
Zebra Productions


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Beau Leland
Re: Decklink HD Pro + Snow Leopard + FCP = Crash
on Oct 20, 2010 at 2:47:17 am

Herb,

I am experiencing the same problem...just discovered it tonight. Any update on your situation?

Thanks!
Beau



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Herb Sevush
Re: Decklink HD Pro + Snow Leopard + FCP = Crash
on Oct 20, 2010 at 12:59:10 pm

Beau -

No changes, no help from Blackmagic tech support. For the moment I switch my Easy Setup to DVCPRO HD whenever I work with CG, Color Matts or Still Images - it's a major pain but it's workable. Long term I'm saving my money to buy an AJA board - it costs, but at least they have real tech support.

Herb Sevush
Zebra Productions


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Richard DePaso
Re: Decklink HD Pro + Snow Leopard + FCP = Crash
on Feb 10, 2011 at 2:47:44 am

I'm having a similar problem with my Decklink HD 3D card. It worked fine for a month outputting through HDMI to a monitor and then all of a sudden it crashed when i tried to play from the timeline. The BM driver 7.9.4, the OS is 10.6.6 and Final Cut 7.0.3. The monitor is an HP 25 inch 1920x1080 at 60hz.

I had to "Force Quit" Final Cut and then it wouldn't open. I uninstalled the BM drivers and it opened fine. I reinstalled the BM drivers and it wouldn't load. With all these posts, it is obvious something is wrong. If someone knows where there may be BM driver remnants after the uninstall let me know so I can delete them. Does anyone have an answer yet?



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