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Blackmagic Multibridge Pro

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John Baumchen
Blackmagic Multibridge Pro
on Aug 4, 2010 at 10:20:41 pm

Finally got the Multibridge Pro to display HDMI video to my monitor from PremierePro CS5, but it's displaying the source footage, not the program video.


In addition, does anyone have a secret they want to share on how to get BMD tech support to respond to help requests?


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Joshua Helling
Re: Blackmagic Multibridge Pro
on Aug 4, 2010 at 10:38:04 pm

Best way is to send an email to your regional support office. Depending on the email load it can be a few days for a response. So if you would prefer not to wait for a response, then I recommend you give us a call. The wait time is generally less than 5 minutes.

The problem you are describing is odd. The boards will play from either source or program window, it is dictated by which window was focused last. I'm sure you've checked that already. So i'd have to set up the test here in our lab.

Sincerely,

Joshua
Director of Support
Blackmagic Design Inc.


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