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Blackmagic Intensity Pro Crashes to Blue Screen of Death

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Logan Brown
Blackmagic Intensity Pro Crashes to Blue Screen of Death
on Apr 17, 2010 at 6:00:37 am

I am having major problems with my black magic intensity pro crashing my entire computer.

When I install the card everything seems to work correctly. The card works with the software that comes with it and I can capture the video from my Xbox 360 without any kind of problems.

Once I install ANYTHING, and I mean anything (new programs, drivers and even windows updates?) it causes the capture card to stop working.

I open up the program that comes with the capture card, nothing happens. When I press the "preferences" tab, nothing happens. When I exit the program, the program does not exit and I have to end it in the task manager. Once the program is ended, the preferences menu pops up, and once I close it my computer crashes to the blue screen of death.

This happens over and over, it even happens when I open the card in Adobe Premiere and in Sony Vegas. I have reformatted my computer several different times and nothing seems to help. I even added a third HDD and dedicated a separate copy of windows with nothing installed on it besides the Video Card drivers and the Blackmagic Drivers.

When I had the dedicated HDD, the card worked fine for a while. Then I accidentally left my iPhone plugged in while I was on one of my HDD's and when I restarted to boot to the other, my computer automatically installed the iPhone drivers and caused the computer to blue screen.. and I couldn't uninstall the drivers. I went ahead and reformatted the HDD again and now the card will not work at all on that HDD or my main HDD.

Is it a hardware issue? why would it work sometimes and not all the time? I've asked these questions to the blackmagic help desk but they have never replied in over a month!



My computer specs are as followed:

Motherboard: Asus M3N78-VM
Processor: AMD Phenom II X4 810 2.6 GHz Quad Core 6MB Cache
Graphics Card: Nvidia Geforce 9800 GT

Please help me!

thanks in advanced :)


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Logan Brown
Re: Blackmagic Intensity Pro Crashes to Blue Screen of Death
on Apr 17, 2010 at 7:16:43 pm

I posted a video deminstrating what I just explained. Please look at it if you think it'll help!







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Aaron Pulicano
Re: Blackmagic Intensity Pro Crashes to Blue Screen of Death
on Apr 18, 2010 at 11:50:59 am

I used to own a Intensity a long time ago and never had such a problem. First I would suggest moving the Intensity to a different PCIe slot (if possible), then backup all your files and do a full format of your hard-drive and a clean install of your OS. Once back into windows, perform Windows updates. After, only install your video card/sound card drivers and then download the newest Intensity drivers (3.6 I think) and install. Be sure to restart if a driver asks you to. Finally repeat the process from your video and see if it happens again at this point.

Also check out this page: http://support.microsoft.com/kb/256010


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Logan Brown
Re: Blackmagic Intensity Pro Crashes to Blue Screen of Death
on Apr 18, 2010 at 4:57:40 pm

Thank you for all of your help :) however I have tried everything that has been suggested :(.. even the microsoft page.. and my motherboard only has 1 pcie slot.. but im considering buying a new one. I also read somewhere that my power supply could be causing this entire problem? is that plausable?..


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Aaron Pulicano
Re: Blackmagic Intensity Pro Crashes to Blue Screen of Death
on Apr 18, 2010 at 7:13:01 pm

I have never had such a problem so don't think I can be much help here. How many PCI/PCIe cards are installed in your computer and do you experience blue screens from anything else? If it still happens after a clean OS install, could be bad card or something else. Try calling BlackMagic tech support Monday.


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Logan Brown
Re: Blackmagic Intensity Pro Crashes to Blue Screen of Death
on Apr 19, 2010 at 4:12:14 am

I submitted a ticket at the help desk and i'm planning on calling them tomorrow! hopefully they'll help a little :/


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Jason Finnigan
Re: Blackmagic Intensity Pro Crashes to Blue Screen of Death
on Apr 19, 2010 at 4:29:33 am

It could be cause by the powersupply if you don't have enough power. also it could be a mobo conflict or a bios config problem. the fact that it does it when install stuff sounds like it's a driver issues or a chipset issues not a bad card.


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Logan Brown
Re: Blackmagic Intensity Pro Crashes to Blue Screen of Death
on Apr 19, 2010 at 5:03:20 am

I updated my bios yesterday and clean installed it again (new os and everything) and that failed to work. I even tried to run it on a 32 bit system and take out some of my ram (recommended as a fix from blackmagic support) and no luck :/ What I don't understand is why would it work at first.. and at other seemingly random times, but most of the time not work at all?

Thanks for the help


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Harold Williams
Re: Blackmagic Intensity Pro Crashes to Blue Screen of Death
on Apr 24, 2010 at 3:43:54 am

I bought an Intensity Pro card after I built a similar computer. The card worked for a while and then I got the blue screen. I called Blackmagic support and they gave me the instructions to return the card to be repaired. I returned the card and they shipped me another card. I have been very happy with the new card for a couple of years now. It has done all that I expected it to do. I am presently looking to upgrade to the Extreme HD model. My advice would be to get another card. When it works, it works well.


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Logan Brown
Re: Blackmagic Intensity Pro Crashes to Blue Screen of Death
on Apr 26, 2010 at 12:59:30 am

I sent the card in yesterday.. I hope it works! :D


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Jason Finnigan
Re: Blackmagic Intensity Pro Crashes to Blue Screen of Death
on Apr 26, 2010 at 1:02:38 am

hopefully it works!


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