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multibridge pro problem with USB connect

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denis shevchenko
multibridge pro problem with USB connect
on Feb 18, 2010 at 5:13:37 pm

Product: Multibridge Pro
Driver Version: 7.5
OS: Windows XP SP3

I'll plan to use Multibridge PRO in converter mode via USB (i use only usb 2.0). I installed Multibridge software package strongly based on instruction, but after restart I still can?t see Multibridge device in my system. Automatic search for a
drivers don?t help, Windows can?t find any driver. Same problem appear when I choose manual installation of the drivers. I plugged the Multibridge Pro in computer under Windows Vista SP2 and Windows 7 but there was same trouble. In Vista and 7 I can choose drivers manually, but device don?t install properly (code 10).
The next step was upgrading the firmware via PCI-E. After installation of Multibridge software and successful upgrade of the firmware problem not solved, Windows can?t find proper drivers via USB.

Our company have many Blackmagic?s devices such as videohub, many different types of the converters, and we have no problems with all of them except Multibridge PRO. Please help.

P.S. Sorry for my English.


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