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Decklink not working with Shuttle motherboards ?

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Cyril Chap
Decklink not working with Shuttle motherboards ?
on Jan 31, 2010 at 9:44:34 pm

Hi all,

I'm having trouble with a BlackMagic card (Decklink Extreme PCIe).

I have recently bought a Shuttle mini PC (SX58H7 with a core i7 proc) and installed Windows Seven 64 bits on it. This buddy runs fine and is quite fast. I updated the bios to the latest version.

The problem is .. if I connect the Decklink card to one of the two PCIe slots in the computer, it won't start up. The fan will start blowing but nothing will happen (black screen, doesn't even get to the bios settings)

Have any of you run into anything similar ? I tested the card and it works ok with another computer (a dell running XP 32bits). Would that be due to Windows 7 ? to the 64 bits ? I guess if it was that, it would at least startup ..

thanks for your help
Cyril


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Tracy Peterson
Re: Decklink not working with Shuttle motherboards ?
on Feb 2, 2010 at 1:55:20 am

No this isn't something that would happen because of your OS.

If there is no post, there's seriously something wrong between the BIOS and what it's seeing on that card. If you know much about BIOS settings, I'd look into how the PCI-E is configured and test some various settings before giving up.

If you don't know much about BIOS, have a friend who does look at it.

Tracy Peterson
http://www.onetwomany.com


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Joshua Helling
Re: Decklink not working with Shuttle motherboards ?
on Feb 2, 2010 at 10:29:26 pm

Yeah..I think that board has an X58 chipset. And there is an incompatibility at the hardware level between the X58s and our 1x lane cards.

We've spent time with both manufacturers and it hasn't resulted in a fix yet.

Sincerely,

Joshua
Director of Support
Blackmagic Design Inc.


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Dan Swiney
Re: Decklink not working with Shuttle motherboards ?
on May 21, 2010 at 6:36:55 pm

Same issue on a Shuttle SG41J1 Plus

I though maybe it was related to the fact they say you can't run a PCI-e card and use the onboard VGA/DVI ports.

Just put it all together, so i'll try BIOS updated to see if that does anything.



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Dan Swiney
Re: Decklink not working with Shuttle motherboards ?
on May 21, 2010 at 8:06:37 pm

I am able to get video out over the VGA connection, just not the DVI. That is good enough for what I am doing.


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