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Ultrascope lag time

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Stuart Smith
Ultrascope lag time
on Jan 25, 2010 at 9:12:09 pm

Hi,
We're testing out the Ultrascope and to do so we purchased one of the Blackmagic verified systems, the HP xw4600.

This came with the Nvidia NVS 290 graphics card. The card isn't one of the approved graphics cards, but it does work. However, there is about a half second delay between the playhead in FCP, Color etc and the Ultrascope monitor.

Is this a normal delay, or is this something that would be corrected with an upgraded card?

If this issue can be solved, then is anybody else using the xw4600 and if so what card do you find works best in it?
Thanks


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nick hasson
Re: Ultrascope lag time
on Jan 25, 2010 at 9:48:21 pm

i dont have that delay, and i have an ati card on the approved list.

Nick Hasson
http://www.niceedits.com


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Bob Zelin
Re: Ultrascope lag time
on Jan 26, 2010 at 3:28:11 am

Stuart,
you are stubborn, just like me. Bottom line, as you have discovered - it don't work. You have to get one of the approved cards.

http://www.newegg.com/Product/Product.aspx?Item=N82E16814102854&nm_mc=OTC-F...

now the big question Stuart - what are you going to do with the $75 if you don't get the ATI 4670 for your xw4600. Tell me now - what did you have in mind for that money - Food, Medicine ? You are too fat anyway, and those headaches you get - well, we ALL get them (especially the staff of Blackmagic), so stop this nonsense, and buy the ATI 4670.

Bob Zelin




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Stuart Smith
Re: Ultrascope lag time
on Jan 26, 2010 at 4:17:34 am

please delete this message


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Stuart Smith
Re: Ultrascope lag time
on Jan 26, 2010 at 4:26:47 am

Please delete my last reply. sorry.


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Margus Voll
Re: Ultrascope lag time
on Jan 26, 2010 at 8:34:46 am

Hi.

I agree with Bob.

If you use scope in business then this 80 bucks is really nothing to spend for correctly working tool.



--

Margus

http://iconstudios.eu


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Stuart Smith
Re: Ultrascope lag time
on Jan 26, 2010 at 2:52:12 pm

OK, sorry, maybe i wasn't clear. Thanks Margus. If you read my first post again, money is not an issue when it comes to graphics cards. I simply came here to ask a question.


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Margus Voll
Re: Ultrascope lag time
on Jan 26, 2010 at 2:55:36 pm

Hi there.

You also had the solution yourself: Not listed - not expected to work properly.




--

Margus

http://iconstudios.eu


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Stuart Smith
Re: Ultrascope lag time
on Jan 26, 2010 at 3:12:21 pm

OK, i really shouldn't be replying to this, and this question for some reason is just upsetting or confusing people. But, for the last time.

The HP xw4600 is listed as one of the VERIFIED systems on Blackmagics web site.

http://www.blackmagic-design.com/support/detail.asp?techID=195

For what it's worth, we decided to act upon that information.

Obviously the specs for that system have changed and it is no longer shipped with one of the recommended graphics cards.

We're not trying to lay blame, we're willing to eat the cost of the system, it was purchased for a demo only. We'll now go and buy another graphics card, just so we can demo it correctly. Should we have researched that system better, maybe. Likewise, that system should also no longer be listed on Blackmagics web site.

Laying blame on the end user for a mistake like this is unbelievable. I'm sorry I brought it up.


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Margus Voll
Re: Ultrascope lag time
on Jan 26, 2010 at 3:23:39 pm

Hi.

Now i get your point :)

And again you have the solution.

Bit control freak in one helps us with surprises like that.

I hope you get your system running properly soon.



--

Margus

http://iconstudios.eu


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Bob Zelin
Re: Ultrascope lag time
on Jan 27, 2010 at 12:35:57 am

Stuart,

I am sorry that I have upset you. All I try to do is give you accurate, detailed answers to your questions. I too was very surprised that there were no "off the shelf" computers that work with the Ultrascope. This applies to the entire list that you see on the Blackmagic website. Let me be more specific - if you go to http://www.hp.com, and look at the most expensive "qualified" computer on the Blackmagic list - the HP Z800 - a truly fantastic computer, that is "over qualified" to be used for the Ultrascope, not one ATI or Nvidia graphics card that is listed in the Z800 purchase list (as option graphics cards) will work with the Ultrascope. You would buy a HP Z800, (or Z400, or xw8600, or xw4600) with no graphics card - or buy with a graphics card, and throw it out - and then install one of the suggested cards in the list (like the ATI 4670, or other cards shown on the Blackmagic list). Is this easy - no, it's not, but this is the way it is.

As to my comments, calling you fat, etc. - this is what I do to EVERYONE on all of these forums, and in person. This is my personality. I like to torment people in a "joking" way. This is who I am, but in the process, I try to answer your questions in as detailed a manner as possible. I am not picking on you - I pick on everyone, including the owners of all of these companies.

Bob Zelin




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Joshua Helling
Re: Ultrascope lag time
on Feb 2, 2010 at 10:39:03 pm

That system IS compatible...but the graphics card is as much of a considerination in this as the system. Of course the HP systems are also available for purchase WITHOUT graphics cards.

So perhaps we can make this clearer on the website, but we are trying not to over complicate this.

Unfortunately as you've discovered the Quadro cards (whilst more expensive and better at certain things) are not what is needed for this application. Oddly enough buying a much less expensive low/mid level gamer card is just what the doctor ordered.

So you can buy one off the minimum specs list for around 80 bucks, but I like to use the GS250 or higher.

Again..sorry for the confusion.

Sincerely,

Joshua
Director of Support
Blackmagic Design Inc.


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