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HDLink stopped working! Help!

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Michael Rothenberg
HDLink stopped working! Help!
on Oct 27, 2009 at 4:07:50 pm

Hi guys,

I am totally dependent on my HDLink to monitor, and in the midst of working in FCP yesterday it just seemed to stop.

I ran the software utility, which flags it as needing a firmware update, but when I run it, the software crashes with an error. The top lines of the report are:

Exception: EXC_BAD_ACCESS
Codes: KERN_PROTECTION_FAILURE

Is that enough for diagnosis? I've put in an email to the Help Desk but have not heard back.

Thanks in advance.





Michael Rothenberg
Peak Productions


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Michael Rothenberg
Re: HDLink stopped working! The Answer
on Oct 27, 2009 at 6:03:55 pm

I called Blackmagic and the answer turned out to be installing an older version of the driver. Which worked, so I'm back in business.

I guess I would suggest calling BMD first as they seem kind of slow to answer email help desk requests and aren't monitoring this forum.



Michael Rothenberg
Peak Productions


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