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Media Express - weird audio

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Scott Carmichael
Media Express - weird audio
on Oct 19, 2009 at 2:11:59 pm

I'm curious if anyone else has seen this. Whenever we capture via Media Express, when we play it back it shows the audio, but any other quicktime app, including quicktime player show it as having the audio tracks but nothing in them, no sound. So if I open in FCP or STP, the audio waveform is flat. If we open up the files back into MEdia Express, the audio plays fine. Very weird.

Hardware: Decklink (newer hd version), MacPro quad 2.8ghz.
Software: Media Express (latest build)


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Kristian Lam
Re: Media Express - weird audio
on Oct 26, 2009 at 5:01:22 am

Hi Scott,

What is the exact version of drivers you have installed? You can find out by going into System Preferences > DeckLink (or Blackmagic) and it should tell you at the top of the window.



regards

Kristian Lam
Blackmagic Design


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Scott Carmichael
Re: Media Express - weird audio
on Oct 26, 2009 at 12:45:47 pm

Thanks for the reply. It is 7.3.1. I sent some example clips to tech support, but have never heard back. VERY frustrating!!



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Scott Carmichael
Re: Media Express - weird audio
on Nov 9, 2009 at 3:46:44 pm

Kristian,
I can send you a link to the clips, but it is getting very frustrating I am hearing nothing back from tech support.



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