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No Desktop display through Decklink HD Extreme

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Dane Silzle
No Desktop display through Decklink HD Extreme
on Oct 12, 2009 at 1:20:23 am

After updating my drivers (decklink 7.3.2) My Decklink card
no longer displays the desk top. When going to System Preferences/display/detect display my system only find the two Cinema HD display but not
my BT-LH2600W like it use-to. Has it been so long since I've done updates that I am forgetting something (I have been workin' my you-know-what so much a the agency), it's entirely possible.
Please help :)

Here's the system as is:
8 core Mac pro 8gigs memory
OS 10.5.8
CalDigit HDone (drivers 2.0.2
FCS 2, FCP 6.0.6
QT 7.6.4



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Callum McLay
Re: No Desktop display through Decklink HD Extreme
on Oct 12, 2009 at 3:40:18 pm

Hi Dane

The Extended Desktop display feature has been removed from our latest drivers for all systems and products, starting with the Decklink 7.3 generation of drivers.

I'd like to quote you a previous post from one of our product managers:


"There are numerous reasons why we've removed the extended desktop feature. The main reason is that Apple Color checks each desktop it detects for OpenGL compatibility and because the extended desktop output is not OpenGL, Color fails to launch.

Also, the way the OS enumerates the displays may sometimes cause issues which are undesirable and beyond our control.

Extended desktop was first conceived many years ago so that users can have proper TV colorspace output from Photoshop and After Effects by dragging the canvases across to the "tv screen". However, we now have proper plugins so that users can output directly from Photoshop and After Effects so the desktop feature is no longer used much.

However, do keep the feedback coming about this and I'm certainly happy to see if there's anything we can do or recommend."


I hope this helps explain the situation. Of course, if this is a feature you need to use, it can still be used with the Decklink 7.2 generation of drivers. Please do not hesitate to get back to me for any further information.



Callum McLay
Technical Support Manager
Blackmagic Design EMEA


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Baz Leffler
Re: No Desktop display through Decklink HD Extreme
on Oct 12, 2009 at 11:47:54 pm

Callum - I spend a lot of my free time helping (advising) colleges with Blackmagic products (which I initially recommended) and I have had a flurry of phone calls recently regarding this matter, and I have told them what you explained above.

But most (if not all) have said that they do not use Color BUT always use the extended desktop feature. Couldn't the installer have this feature as an option with the appropriate caveats? It would sure give my phone a bit of a rest!

Baz

What would I do without the 'UNDO' button!!!!


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Callum McLay
Re: No Desktop display through Decklink HD Extreme
on Oct 13, 2009 at 8:26:04 am

Hi Baz

Thanks for the feedback, we really appreciate finding out what our customers are doing with our hardware, and what features they do or do not need!

I'm not sure whether we will be looking to bring the Extended Desktop feature back in the future, but I've passed your comments onto Kristian (our Product Manager) as he is collating feedback on Extended Desktop.

I hope your phone is calming down now!




Callum McLay
Technical Support Manager
Blackmagic Design EMEA


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Simon Blackledge
Re: No Desktop display through Decklink HD Extreme
on Oct 13, 2009 at 8:38:15 pm

It's a great feature..

Surely its a case of RTFM in the future and an explanation in it ?

How many people use it? hmm not sure.. how many people think about what is possible with it ?

ie I have a 2nd clone viewer from Nuke on the Plasma the client looks at.. anything I do,, even move into 3d is mirrored. Cheap Flame anyone?

It's a massively cool feature.

I take control of the Producers iMac, Screen share, move his desktop to the plasma, Instant presentation screen..

It's sooo useful.

If it was causing alot of support issues surely just a doc info or a ui warning when turning it on ?



s





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Ian Lewis
Re: No Desktop display through Decklink HD Extreme
on Oct 14, 2009 at 8:03:59 am

I used extended desktop extensively in Windows XP (which I still use occasionally). I know that extended desktop doesn't work in Vista or Windows 7 because of the changed driver models, but my XP install is still useful for certain things, and there I use it both as a third monitor and as a full screen HD monitor window (dragging the Premiere Pro programme monitor to fill the extended screen) when using, say, Cineform video, which does not yet run in a Blackmagic project. (Though we've been promised it any time now for a couple of years...)



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Tracy Peterson
Re: No Desktop display through Decklink HD Extreme
on Oct 15, 2009 at 3:12:12 am

There is something related and more problematic happening that doesn't get mentioned much:

There isn't enough transparency in the release notes for the drivers.

I for one have been disappointed by the lack of transparency and the reticence of the development team to include actual useful notes in the release README. Most often, they simply jot in "performance improvements" instead of declaring which bugs were fixed and what functional changes were made.

I would very much like to see more information in the future, it would help users to know what the change is really going to do. I usually don't change drivers unless it fixes an issue for me, which has always been safer, but since i'm riddled with bugs from BMD drivers and never get accurate change information from the notes, I am forced to accept whatever comes with a driver update.

As far as RTFM, this is the issue. There's no FM to R.



Tracy Peterson
http://www.onetwomany.com


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Glen Ivey
Re: No Desktop display through Decklink HD Extreme
on Jan 14, 2010 at 6:10:27 pm

Desktop display is essential for us to use the BlackMagic products for broadcast. Having purchased about a hundred of these cards in the last few years it would be necessary for us to find an alternative if this feature is not retained for all future drivers and cards. It should be the default in the software.


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Joe Mustapha
Re: No Desktop display through Decklink HD Extreme
on Jan 27, 2010 at 7:16:29 pm

Hi all,

We have been using the Decklink HD Extreme cards for some of our broadcast clients. We are expecting to deploy to another 13 clients by year end 2010. All this while we have been using the same cards for our application which makes use of the extended desktop feature for HD output.

Our current O/S is Windows XP, and as we will move towards either Vista or Windows 7, we really require the use of Extended Desktop. Will using either O/S together with Version 7.2 work? Or is there a workaround to this? Please do let us know as this will really determine the next set of cards we will be purchasing.


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henk loorbach
Re: No Desktop display through Decklink HD Extreme
on Mar 8, 2010 at 6:40:50 pm

I used it about 95 % of the time. It is an incredibly handy feature and not having it will definitely cost more time on a daily basis to find a work around. I really hope it can become optional on future releases.


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Brent Peterson
Re: No Desktop display through Decklink HD Extreme
on Mar 11, 2010 at 6:24:55 pm

Just updated and am very frustrated with this missing feature now. This is too bad. Going back to a previous driver. No choice here. I'm really hoping for the desktop back in future versions.

Brent


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Kenn Baynard
Re: No Desktop display through Decklink HD Extreme
on Dec 14, 2010 at 5:37:58 pm

Even though this thread is a bit old, I would also like to express my disappointment that this feature was removed from the drivers. We have a Decklink SP card and I recently did a massive set of upgrades, including Snow Leopard and Final Cut Studio 3, and after installing the latest drivers from Blackmagic Design for the Decklink cards (7.9.3) I find out that I no longer have an extended desktop, which is a feature that was being used daily at our station.

An optional install would make things a lot easier for those of us who aren't using Color and would very much like the extended desktop.

Thanks,

Kenn Baynard
Operations Manager
WBUP/WBKP ABC10/CW5
Ishpeming, MI


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gunawan syarifuddin
Re: No Desktop display through Decklink HD Extreme
on Nov 21, 2011 at 4:28:13 pm

[Callum McLay] "Of course, if this is a feature you need to use, it can still be used with the Decklink 7.2 generation of drivers."
No. you wrong. driver version 7 also not work in my HD Extreme 3D+ card :((


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Dane Silzle
Re: No Desktop display through Decklink HD Extreme
on Nov 21, 2011 at 5:59:30 pm

Hi everyone,

This is a question I asked in 2009, I receive my answer from BMD in 2009
and was resolved at with the answer I received. I'm not sure how to remove myself
from any future responses regarding this thread (only this thread), but rest-assured I do not need or
expect and further response on this issue.

Thank you so much for your concern and diligence.

Best Regards, Dane


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Callum McLay
Re: No Desktop display through Decklink HD Extreme
on Nov 21, 2011 at 9:45:02 pm

Hi

As this answer was relevant in 2009 when the HD Extreme 3D card did not exist, the older drivers that work for extended desktop with the current products of 2009, will not work with newer products that require updated drivers.

Currently extended desktop is possible with Decklink HD Extreme 3D on Mac OSX systems only, with the latest drivers.

Callum McLay
Technical Support Manager
Blackmagic Design EMEA


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Daniel New
Re: No Desktop display through Decklink HD Extreme
on Jan 18, 2012 at 10:00:03 am

Hi chaps,

Will the Decklink HD Extreme work with windows 7 ? I've moved mine from my old XP machine in to my brand new V7 and the original installer disk doesn't have a driver for Windows 7.

Thanks


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David Maheu
Re: No Desktop display through Decklink HD Extreme
on Oct 29, 2012 at 3:54:39 pm

Not to pile on but the loss of the extended desktop feature on the older cards is disappointing for us as well. We are a large broadcast facility and our third monitors were on the house router so other people could share web pages and simple pics without having to open them in Adobe.
Updating from the Decklink HD to the HD Extreme 3D model makes little sense for us as we would not use any of the advanced features.

Love BMD in general though. Great job with the new camera!

-David


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Frank Ginsburg
Re: No Desktop display through Decklink HD Extreme
on Jan 29, 2012 at 11:08:32 am

I'm really disappointed in this as I see it being very short sided given the advent of things like Skype. I am a Broadcaster and need a way to get PC video in and out of Skype for video interviews.. I can get the video in with the Decklink but nothing out and if I had the desktop video feature in your previous versions I could use this without a problem. Please let me know what it would take to get this feature again as I and other Broadcasters could use this ASAP..


Thank you

Frank Ginsburg
Broadcast Engineering Manager
The Newseum/Freedom Forum


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John Hanna
Re: No Desktop display through Decklink HD Extreme
on May 4, 2016 at 10:10:21 pm

I am also disappointed that desktop video has been removed. Compatibility with the Color app is no longer a real concern. The App and FCP studio 3.0 are at end of life.

I -think- Aja still supports this important feature on their excellent Kona card series, and is all else fails, a Matrox or Aja scan converter will do a great job doing what Black Magic does not (or will not) do.

I must rethink my choices of vendors in the future.


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