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HD link Pro problem

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Jordan Litaj
HD link Pro problem
on May 20, 2009 at 10:43:38 am

Hey everyone,

I have a problem with my Hd link Pro. I have installed all the drivers, connected Hd link to my Mac, but when I run HD link utility it says; "An error occurred whilst initialising the HDLink. Please turn your HDLink off and then back on." When I turn HD link back on its the same thing. I tried the same thing on my pc and it works perfectly. Any ideas?

Thanks in advance,

Jordan


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Kristian Lam
Re: HD link Pro problem
on May 24, 2009 at 2:26:12 am

Hi

Are you using the same driver version on both platforms?

regards

Kristian Lam
Blackmagic Design


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Jordan Litaj
Re: HD link Pro problem
on May 24, 2009 at 6:35:32 am

Yes I am using the same driver version on both platforms.


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Joe Walker
Re: HD link Pro problem
on Jul 7, 2009 at 4:25:33 pm

Hey I'm having this exact same problem on my Mac Pro. Any advice would help.


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Kristian Lam
Re: HD link Pro problem
on Jul 8, 2009 at 1:29:50 am

Hi Joe,

Which HDLink Utility version do you have installed?

regards

Kristian Lam
Blackmagic Design


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Joe Walker
Re: HD link Pro problem
on Jul 8, 2009 at 4:04:31 am

The most current firmware version. All of my options are greyed out and this error message is constantly happening upon launch.


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Jordan Litaj
Re: HD link Pro problem
on Jul 8, 2009 at 6:04:47 am

Hi Joe!

When you upgraded your HD Link Utility did you just upgraded it or did you re-install it?

Maybe try deleting your current utility and then install the newest one. Worked for me.

Jordan


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Joe Walker
Re: HD link Pro problem
on Jul 8, 2009 at 4:15:27 pm

Thanks chief, just un-installed it and then re-installed it and updated the firmware on the hdlink pro, all is well now.


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