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Intensity Pro Pref Pane is grayed out

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Michael Cummins
Intensity Pro Pref Pane is grayed out
on Dec 29, 2008 at 9:34:34 pm

I have an Intensity Pro card installed in a MacPro. We've been using it for about half a year now and have never had an issue with it. Recently, due to some FinalCut Server and FCP capture issues with long-GOP HDV, I've had to run several different capture tests. This includes capturing from a deck into the card via Component.

But it wasn't working, so I go to check/change settings in the System Preferences pane, and all the options are grayed out! The Settings button at the top doesn't respond to any clicks, and the settings below it are unresponsive. Any ideas?



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Kristian Lam
Re: Intensity Pro Pref Pane is grayed out
on Dec 30, 2008 at 2:06:21 am

If the Intensity preference pane is grayed out, then it's very likely that the card is not detected by your Mac. Is it showing up in the Apple System Profile under the PCI section?

regards

Kristian Lam
Blackmagic Design


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Michael Cummins
Re: Intensity Pro Pref Pane is grayed out
on Dec 30, 2008 at 2:45:57 am

No, it wasn't. We checked inside, and the card was secure. We removed it, inspected for any damage, and replaced it in the same slot. Worked fine after that! Sheesh....



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