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Intesity pro no output

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paul patton
Intesity pro no output
on Dec 11, 2008 at 12:53:11 am

I have installed intensity pro. I have HDV 1080i video already on the timeline in both FCP and Premiere (mac) am trying to view output on HDTV through the intesity pro but get no display on hdtv. hdmi cable is good. Blackmagic support site has no trouble shooting for this problem. Have current drivers for intesity pro


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Gérôme BRUNEAU
Re: Intesity pro no output
on Dec 11, 2008 at 9:01:49 am

Same here !
No output through HDMI since yesterday !
I have reinstalled all the system, applications and drivers, move the card from a slot, use others cables... I still can't get signal from the HDMI output !

EVERY weeks I have issues with this product...
Don't know if it's software or hardware related, but what a great product it would be if it was stable :-/

Finger crossed for a tech' support answer.


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Joshua Helling
Re: Intesity pro no output
on Dec 17, 2008 at 1:47:46 am

I would recommend both of you guys give us a call so we can work this through directly. There is not alot of information in this post to work with, and the support guys don't always get on these forums to check out the issues.

Sincerely,

Joshua
Director of Support
Blackmagic Design Inc.


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Andres Posada
Re: Intesity pro no output
on Feb 17, 2009 at 7:58:59 pm

Did you guys solved your problem? I have the3 same issue, no video out from the HDMI output in my Multibridge Pro. Please help me.



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Gérôme BRUNEAU
Re: Intesity pro no output
on Feb 17, 2009 at 8:19:40 pm

Hi,

Problems solved by the BMD support team.
They are truly amazing.

Contact them (-;

Gérôme






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Andres Posada
Re: Intesity pro no output
on Feb 17, 2009 at 9:30:04 pm

Hi Gérôme,

I am waiting for an answer from BM support. Can you please give me some advice meanwhile. How did you solve your problem? Thank you.



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Gérôme BRUNEAU
Re: Intesity pro no output
on Feb 17, 2009 at 11:17:04 pm

I returned the card to the EU office.
They've tested it and found it faulty.
It was still warranted so I had only to pay the carrier.



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