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Re: RED Window Priority Question -- was it something I said?

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Bob Gerber
Re: RED Window Priority Question -- was it something I said?
on Feb 5, 2004 at 1:06:12 pm

I can close this thread out with very good news on all fronts. For the general benefit of others with the problem I reported, when the Timeline Window remains under other windows, even when active, the problem can be fixed simply in the Edit-Preferences-Interface tab by checking the MDI (Multiple Document Interface) box. THIS IS A WINDOWS-ONLY FEATURE; this option is NOT in the picture on page 165 of the Users Guide. Once MDI is turned on, the Timeline window is always on top of the window stack when it is active.

More generally, I would like to rave briefly about Boris RED -- not just the product but the tech support. Even as a mere demo user, I got a very responsive attitude from tech support who confirmed the problem I had on both Red 2.5 and 3.01 and promised to follow-up (which I filed in the same place as "the check is in the mail" and "I will love you in the morning"). They did get back to me within the day with a report that they considered this to be a bug in the Windows version. Although that report turned out to be wrong, I was so thrilled that someone actually called me that it didn't matter that much. The incredible thing is that, nearly two weeks later, they called me again to report what they had found about the MDI box.

I am now using RED and I don't know how I got along without it. I also have much higher expectations of the other software companies I deal with as a professional client.

Thanks BorisFX,

Bob Gerber
Gerber Grafix

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