Problems with AJA out from Color

I spent 5 hrs yesterday trying to fix this.

I talked with Apple Color Support and AJA Support. We tried everything short of reinstalling everything. DW permissions etc..

The problem is AJA HDe only shows black instead of video when using Color. It worked fine on this suite a month ago.

I reinstalled AJA's latest driver 7.5.1 and Color v1.5.2. Prefs have been trashed several times.

The AJA works perfectly with M100 and FCP, both latest versions. OS is 10.5.8 QT 7.6.6.

Neither HD-SDI or Component works in Color. Something is connecting because when I switch output settings the ref monitors flicker and then go back to black. And the monitors switch to black from color bars or current video when I switch to Color.

This is on my MacPro 4 core 2.66 suite. As I said it was working fine, and now even on old projects that were fine displays black.

My 8 core with a Matrox MX02 with the same software and OS 10.6.2 works fine with Color and external ref monitors.

Has anyone experienced similar problems?

Any thoughts would be greatly appreciated.

I will probably do a complete re install of everything on a new HD. I am thinking of installing 10.6.2.

Is anyone having issues with 10.6.2 and Kona HDe cards.


Olof Ekbergh

HDe is what M100 calls the card when bundled with the M100 suite. It is actually a Kona LHe.

I should have made that clear.

I have to use the suite heavily this week, so I do't have time to reinstall all the SW and drivers.
That is what I will probably eventually have to do.

I have a feeling that it may have something to do with AE or PSD trying to "grab" control of the card. Even though I have the NDD version of AJA drivers installed.

I will post here if I have any success.

I am still curious if anyone else has seen this problem.

Olof Ekbergh

Gary, if you read my first post. I already reinstalled the drivers and Color, as well as new drivers for my RAID. I already have 5 hrs of trouble shooting into this.

When I say reinstall everything I mean new hard drive, reinstall OS with all updates install about 30 programs including the whole FCP suite and the complete master version of Adobe CS4. All my special Bluray authoring and burning setups etc.

I have done this before it takes about 12 to 20 hrs, of switching DVD's etc etc. A lot of my software like Vue needs to be relinked to their website for re-installing purchased files.

I may try just upgrading a cloned version of my system drive to 10.6.2 just to check if that will fix the problem.

I have a system drive on this machine with 10.4.11 on it with the FCP suite 6.0.2, and it runs Color fine with the output to the AJA. So I know this is a software issue.

I was really just curious if someone else ever had this happen. I am pretty resigned to do a complete reinstall on a new HD. It would not be the first time.

I have 2 other suites running great with Matrox and M100 hardware. As well as two MBP's for field editing that run all this SW perfectly on both 10.5 and 10.6.


Olof Ekbergh

As Gary asked, you do have the Kona card selected in the video output prefs of Color, right?

and it's only Color that's busted?

You can choose to reinstall just the applications and none of the templates/media. It goes very fast, less than 5 minutes. The templates and media will remain.