HP xw8200 20 to 30 minutes to shutdown
by Daniel Edelman
on
Oct 2, 2009 at 7:56:53 pm
Hey folks. One of my HP xw8200 avid workstations (XP SP2) is taking between 20 and 30 minutes to shutdown. The funny thing is, this comes after re-imaging the system with a clean image that I've been using successfully on all 23 of my other xw8200's since april. Here is what I've tried so far:
Re-imaged again.
installed a new HD and re-imaged.
Individually removed a pci board and tried again (did this for everything except video card).
Note: Nothing extraneous is plugged it (no usb, FW, ext HD, etc). The only difference in setup since I re-imaged it is a different KB, mouse (both ps/2) and monitor (SVGA using a DVI adapter).
Any thoughts?
-Daniel
The Goods: Avid MC 2.2.15 Adrenaline, Symphony Nitris 1.6.5, Unity 3.5. HP xw8200 turn-key computers. AJ-HD1400, 1200, HDW-1800, HDW-F500, DVW-A500
Re: HP xw8200 20 to 30 minutes to shutdown by Todd Perchert on Oct 2, 2009 at 9:35:53 pm
That is strange. KB/Mouse/Monitor shouldn't cause that...
Same RAM, cards in the same slots and everything? Absolutely nothing else different about that setup?
Is there any Error or Warning events being recorded from the shutdown?
Event Type: Information
Event Source: LoadPerf
Event Category: None
Event ID: 1000
Date: 10/5/2009
Time: 12:16:53 PM
User: N/A
Computer: EDIT-XX
Description:
Performance counters for the WmiApRpl (WmiApRpl) service were loaded successfully. The Record Data contains the new index values assigned to this service.
Event Type: Information
Event Source: LoadPerf
Event Category: None
Event ID: 1001
Date: 10/5/2009
Time: 12:16:52 PM
User: N/A
Computer: EDIT-XX
Description:
Performance counters for the WmiApRpl (WmiApRpl) service were removed successfully. The Record Data contains the new values of the system Last Counter and Last Help registry entries.
Event Type: Information
Event Source: SecurityCenter
Event Category: None
Event ID: 1800
Date: 10/5/2009
Time: 12:12:47 PM
User: N/A
Computer: EDIT-XX
Description:
The Windows Security Center Service has started.
Re: HP xw8200 20 to 30 minutes to shutdown by Todd Perchert on Oct 5, 2009 at 7:03:47 pm
Daniel - looks like it is having issues with the Windows Update services. What I've gathered is that it gets stuck contacting the Windows Update Server. Do you see svchost using a great deal of cpu time? (ctrl-alt-del, Task Manager, Processes)
For a quick fix, kill Windows Update and let us know how that works. Although that's not a solution, it will help to trace the problem.
Re: HP xw8200 20 to 30 minutes to shutdown by Daniel Edelman on Oct 5, 2009 at 9:38:35 pm
I have automatic updates disabled already.
I decided to plug in a network cable, obtain an ip, and shutdown. This time the shutdown process took even longer... some thing like 1.5 hours!
During normal operation, svchosts (there are 5 of them) isn't taking up any cpu at all. As far as mem usage, one of them is using 18,436k and the others are all around 2 and 4,000k.
The Goods: Avid MC 2.2.15 Adrenaline, Symphony Nitris 1.6.5, Unity 3.5. HP xw8200 turn-key computers. AJ-HD1400, 1200, HDW-1800, HDW-F500, DVW-A500
Re: HP xw8200 20 to 30 minutes to shutdown by Daniel Edelman on Oct 5, 2009 at 11:10:11 pm
I completely disabled automatic updates in the services section of the management console (I thought It was already but I guess not). Now the last 2 events do not come up (103 and 101). The last event now is:
Event Type: Information
Event Source: LoadPerf
Event Category: None
Event ID: 1000
Date: 10/5/2009
Time: 6:39:30 PM
User: N/A
Computer: EDIT-XX
Description:
Performance counters for the WmiApRpl (WmiApRpl) service were loaded successfully. The Record Data contains the new index values assigned to this service.
The Goods: Avid MC 2.2.15 Adrenaline, Symphony Nitris 1.6.5, Unity 3.5. HP xw8200 turn-key computers. AJ-HD1400, 1200, HDW-1800, HDW-F500, DVW-A500
Re: HP xw8200 20 to 30 minutes to shutdown by Todd Perchert on Oct 6, 2009 at 2:46:44 pm
Are there any System Events happening on shutdown (Warnings or Errors)? The application events shouldn't really be causing this - they look like startup events anyways.
But to take care of your other Application Events - the warnings. Are you using the SNMP (Simple Network Management Protocol) service for anything? Normally, you shouldn't need it on a workstation (I've used it on Server 2003 systems), but I don't know if any of your software requires it, such as Unity. You could disable that service to get rid of the two warnings you are getting, or do a Registry edit. But I don't think that will take care of your shutdown problem either, but it's worth a shot to narrow down.
From MS KB832790:
To stop these events from occuring, add the TraceFileName and the TraceLevel values to the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SNMP_EVENTS\EventLog\Parameters
TraceFileName
Type: REG_SZ
Value: null (blank)
TraceLevel
Type: REG_DWORD
Value: 32 (0x20)
Re: HP xw8200 20 to 30 minutes to shutdown by Thomas Leong on Oct 6, 2009 at 2:43:17 am
Here's my 2 cents -
In all these times you have spent waiting for it to shutdown 'normally' or troubleshoot, a fresh version of XP SP2 could have been installed. Perhaps it is something in the image which you are using for re-imaging. Whatever!
When the gremlins cannot be discovered, best advice then is to -
1. install a fresh version of XP SP2
2. Image this.
3. Install the cards, etc and drivers and necessary applications for your periphereals
4. Image this and call it 'After drivers and apps'.
5. Now get some work done and delete the old image you have been using.
Re: HP xw8200 20 to 30 minutes to shutdown by Daniel Edelman on Oct 6, 2009 at 8:21:55 pm
Thats it... I pulled the trigger. I wiped the HD clean and rebuild my avid system from the ground up. And guess what? It shuts down perfectly. I've been installing all my software/drivers one by one, restarting each time, and have had no problem.
I'm making an image of this current drive and then i'm going to default back to my old image. I'll keep everyone updated.
The Goods: Avid MC 2.2.15 Adrenaline, Symphony Nitris 1.6.5, Unity 3.5. HP xw8200 turn-key computers. AJ-HD1400, 1200, HDW-1800, HDW-F500, DVW-A500
Re: HP xw8200 20 to 30 minutes to shutdown by Thomas Leong on Oct 7, 2009 at 5:24:20 am
Way to go!
Been there, done that myself with my old Canopus DvStorm system with the older NLE app. Lived with it for years with a forced shutdown everytime (keep finger on Power button till it shuts down). The same card & system with the newer NLE (Edius) does not cause a problem with shutdown.
