Major Amtren Flexwriter II problems
by Kent Rich
on
Jun 29, 2009 at 5:11:54 pm
I have a Amtren Flexwriter II duplicator that is giving me no end of trouble. It is supposed to be a disc publisher, burn and print, and I can't get the thing to print at all; either as a stand-alone job, or in a burn/print job. I've uninstalled and installed the drivers several times but no help.
I've left several voice mails for tech support, and opened up two tickets with them since January of this year. The last ticket has 5 unanswered updates from me. Basically, their tech support is unresponsive.
Has anyone else had any dealings with Amtren? Can anyone give me advise as to how to address my problems with them? I would send it back to the manufacturer, but they ARE the manufacturer.
Re: Major Amtren Flexwriter II problems by Gene Warman on Jul 22, 2009 at 9:29:48 pm
Amtren is gone. Their phone is now disconnected. Before that is was set to ring busy 24/7.
We have two of their units. They are still in possession of one system we returned three months ago for service. The other has failed.
For a time their attorney was helpful. He will now no longer assist customers.
The question is how we should all band together and proceed to seek return of our property. More important we need to find a qualified service facility willing to handle what will be a major amount of ongoing work.
For a skillful technician, this is a potential grteat business opportunity.
I hope other unfortunate customers will post their thoughts.
Re: Major Amtren Flexwriter II problems by Kent Rich on Jul 23, 2009 at 8:57:38 pm
I actually went to Discmakers. They were able to repair my printer section. Of course, I bought a 3 year bumper to bumper warranty with the unit, of which I"m in the first six months of it. Discmakers wouldn't honor that, but instead of a $2,300 paperweight, for $350 I have a publisher unit that I can use; for now. My email address is kentrich@graniteriverstudios.com. I would love to keep in touch with other burned individuals.
Re: Major Amtren Flexwriter II problems by Todd Hudson on Jul 29, 2009 at 5:33:12 pm
I talked to Amtren 3 months ago about ordering a new pick arm. They were going to call me back with the price and I never heard from them and now I have left many messages. Disc Makers wants around 295.00 for a bench fee and an additional 150.00 for a box since I don't have the original box that it came in. I am now just hunting for units to get parts from so I can keep mine going. Do you know of anyone wanting to sell their Amtren or Discmaker Flex Writer or Elite Series Duplicators?
Re: Major Amtren Flexwriter II problems by Dean Rogers on Aug 14, 2009 at 3:43:17 pm
I have two of their units and have been a customer since 2005.
What is the unit "doing"?
Are you saving the print file as a .prn?
Drop me a note and I'll try to help you in any way I can.
FTR: I have filed with the BBB and the Alabama Attorney General against Amtren. I returned a printer-under warranty- to be fixed over 2.5 months ago. Since then, I have gotten 2 emails from them saying the printer would ship that week.
The first was the second week of June, the other was last week.
If I didn't have 2 of their units here, I'd be out of business. Right now, if the other one goes TU, I'm screwed.
Re: Major Amtren Flexwriter II problems by john staple on Oct 23, 2009 at 9:00:36 pm
I am having issues too...
The unit is in good cosmetic condition, it boots up fine, all the lights turn on.
When I run the diagnostics it will give me a "Top Sensor Error", however after I have the pin on the top side of the sensor stuck down with a tiny bit of masking tape, the diagnostics give the top sensor a pass.
The rest of the diagnostics will run fine, the printer will open, and the arm pivots back to the blank cd's to pick one up and it will stall. It then gives me a float sensor failure.
Re: Major Amtren Flexwriter II problems by Dean Rogers on Oct 23, 2009 at 9:43:38 pm
I talked with Kirk back in August.
He had some story about trying to sell the company and "black out period" blah, blah, blah.
He promised to return a printer to me the next week.
Another 2.5 months have gone by and nothing. He had a person manning the help desk but, that is gone now. He's changed his email address so that bounces. His Click to Call is disabled. The last time I was able to get through on it, the message said the mailbox was full.
I have filled with the Alabama Attorney General, (like that will go somewhere fast) and the BBB, (fat lots of good that does too).
My next option is to file with the local police for theft. He has my property and refuses to return it to me. Since it's over 500.00 they may take it.
Small Claims court is useless. Even if you win, you have to collect-the court does nothing for you. Class action will do little but drain our accounts.
I have his address and home phone number. I might take a ride to Montgomery and knock on the door. It's only an hour from me.
