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Problem with controller RTRx 320

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Problem with controller RTRx 320
by Roberto Fdez. Silva (RobertoMFS) on Aug 5, 2008 at 10:07:08 am

I use the 2 videoraid RTRx with a DS Nitris, the last friday when I start the system I get 1 red light on one side (disc 4), and 1 red light in the other side of the same box.
I put a spare disc, and the system donīt recover
After some test I see that the drive are ok.
I replace the 2 controllers with others that get from a friend to save the deadline, and with the new controllers all work fine.

I reset the failed controllers with the hyperterminal as "reset to non configured", and reconfigure again to use with DS.
one controller at this time donīt repeat the problem, but the other work for a few minutes and fail again.


How can solve this?
itīs the controller damaged?

thanks in advance for your help

Rob.



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Re: Problem with controller RTRx 320
by Dan DeBruno - AVID Technology. on Aug 6, 2008 at 6:17:48 am

Chances are it is the controller causing this issue. Do you know what version of Firmware is on the Raid Controller? It could just be a firmware upgrade.

If a new controller is need you can contact Richard Campbell at (805)584-8743 at at richard_campbell@avid.com to get the controller replaced. Richard is currently on Vacation till 8/11/08 and will be in the office on 8/12/08.

Dan DeBruno
AVID Technology



Dan DeBruno
AVID Technology
Drive Sub-Systems
Application Engineer

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