About disk failure
by Carlos Lira
on
Jun 13, 2008 at 2:08:14 am
Hi i have a VideoRaid RT3X with a 1 IDE hard disk failure. Can i change the disk for another 167 GB disk Seagate/Maxtor. IBM, etc. or should to be a Hitachi exact model??
Re: About disk failure by Rich Campbell on Jun 13, 2008 at 3:53:10 pm
Hi,
As you know, the RT3X unit is a fully enclosed unit and will require complete dismantling to replace a drive. If you are up to it, you will need to find the exact drive or you could replace it with a Hitachi IDE 7200rpm PATA 8mb HDD with a capacity of 250GB or 400GB. The higher capacity drive will default to the smallest until all are replaced. These are the only drives that were qualified to work. Nothing else. Assuming the unit is no longer under warranty, you would be taking full responsibility for this repair. Please feel free to email me at richard_campbell@avid.com to confirm the compatibility of any drives you might locate.
Best Regards,
Rich
Rich Campbell
AVID Technology, Inc.
Technical Support
Video/Storage Division
805-584-8743
richard_campbell@avid.com
Rich Campbell
Avid Technology, Inc.
Technical Support
805-584-8743
richard_campbell@avid.com
Re: About disk failure by Rich Campbell on Jun 20, 2008 at 10:40:01 pm
Hi,
Hitachi, formally IBM with the hard drives, are all you can use. You are limited to the Hitachi IDE 7200rpm 8mb PATA drives. You can use 160GB, 250GB or 400GB HDD's in your unit. The larger drives will default to the smallest drive until all are replaced. Please feel free to email me the model you find and I can confirm if it is compatible.
Regards,
Rich Campbell
AVID Technology, Inc.
Technical Support
Video/Storage Division
805-584-8743
richard_campbell@avid.com
Rich Campbell
Avid Technology, Inc.
Technical Support
805-584-8743
richard_campbell@avid.com
