http://www.bhphotovideo.com/?

[eyecamiam] "Does anyone have a suggestion how to get better service from them? A specific salesman to ask for or whatever?"

Service is usually a post purchase item, what you are looking for is pre-purchase information, to most salesmen in these type stores time is money, also their on-line pricing is usually different than in store over the counter purchasing, as most of their stock information/pricing is on-line they expect their non store customers to avail themselves of the system, a shopping list of high ticket items will usually get a responce, but don't expect too much from a long list of inexpensive items unless you are a long time customer
This is prevelent with most on-line stores of this type.

If you're interested in getting a quote, just shoot them an email with the exact products that you're interested in purchasing and when time allows, they'll reply with an accurate quote. The trouble with this method is two-fold in the fact that they NEVER slow down to offer any "product review" and a quote is typically noted as valid for only 72 hours from the time quoted, if not shorter.

As a rule, many if not most internet operations where actual sales is the key to their survival will not spend/invest/waste time with someone who has not given a means to buy as a precursor to a purchase. Certainly there are exceptions, but generally the internet provides all the reseach that one can get on almost any product in the B&H catalog.


Michael Munkittrick
Managing Creative Director
Evolve Media Solutions

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You're right. You are beating a dead horse. If you are not happy with their modus operandi, just take your business elsewhere. Life too short to sweat the small stuff.