Premiere CS6 makes my computer freeze in Normal Mode

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Premiere CS6 makes my computer freeze in Normal Mode
by Travis Brown on Oct 22, 2012 at 6:51:23 am

Hey there,
First a little history:
I just built a new computer (w/ Windows 7 64-bit) and installed CS5 on it (which is what I was using on my old computer). I could open my projects just fine, but once I started doing any work in the project (like something as simple as dragging video from the Source Monitor to the main Timeline) my computer would freeze. I wouldn't get a bluescreen error and there would be nothing in the Event Viewer. So I tried updating Premiere - same problem. I got CS6, installed it and still the same problem occurred.
I found out that in Safe Mode, everything works fine, and I can work away on the sequence with no issues. So, I updated all my drivers - in particular the video driver because I thought that might be causing an issue. This has not solved the problem. I've tried multiple projects, so it's not that. Something odd is happening. Any ideas?

My computer:
Core i7-3930K 3.2GHz
32GB of DDR3 RAM
128GB SSD HDD (as the C drive)
3 2TB HDD's RAID 5 (software is up to date)
nVidia GeForce GTX 480 video card

Again, I recently updated all the drivers.

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Re: Premiere CS6 makes my computer freeze in Normal Mode
by Travis Brown on Oct 22, 2012 at 11:57:17 pm

Anyone... any ideas? I'll post here if I find a solution. This is a bizarre problem. Has anyone run into it before? CS5 and CS6 Premiere both do the same thing...

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Re: Premiere CS6 makes my computer freeze in Normal Mode
by Angelo Lorenzo on Oct 24, 2012 at 6:14:29 am

Blue screens are major issues, either RAM, processor, or driver related in most instances. I would google how to look at blue screen crash errors (they are logged) to gain some info on where to start.

My usual guess is bad RAM for blue screen errors, but safe mode shouldn't affect that. It makes me think it's a high level video driver, maybe something CUDA related.

You could try see if turning off hardware mode for the Mercury Playback Engine in Premiere's preferences stabilizes the program.

Angelo Lorenzo
Fallen Empire Digital Production Services - Los Angeles
RED transcoding, on-set DIT, and RED Epic rental services
Fallen Empire - The Blog
A blog dedicated to filmmaking, the RED workflow, and DIT tips and tricks

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Re: Premiere CS6 makes my computer freeze in Normal Mode
by Travis Brown on Oct 24, 2012 at 4:05:53 pm

Thanks for the reply. But as mentioned in my post I am not getting any bluescreen errors at all.
I decided to reinstall Windows, drivers and updates and not install any other software. I'm going to try to reinstall CS6 tonight, see if it works, then one-by-one install all my other software... we'll see.

What did you mean by, "You could try see if turning off hardware mode for the Mercury Playback Engine in Premiere's preferences stabilizes the program." How do I do that?

Thanks

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Re: Premiere CS6 makes my computer freeze in Normal Mode
by Angelo Lorenzo on Oct 25, 2012 at 12:25:09 am

I apologize, I must have misread that particular sentence. If it just freezes then my guess would be a high level video driver. Memory, CPU, and power issues usually give a proper error.

Regardless, still try disabling MPE by going to Project > Project settings > General under the "Video rendering and Playback" tab, set Mercury playback to software mode if it's in hardware mode.

Alternately, try disabling any antivirus or automatic disk defragmenting programs (Perfect Disk, Diskeeper) if installed. These types of programs dig deep system-wise and can sometimes be the source of freezes as well.

Angelo Lorenzo
Fallen Empire Digital Production Services - Los Angeles
RED transcoding, on-set DIT, and RED Epic rental services
Fallen Empire - The Blog
A blog dedicated to filmmaking, the RED workflow, and DIT tips and tricks

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Re: Premiere CS6 makes my computer freeze in Normal Mode
by Travis Brown on Oct 25, 2012 at 6:48:18 am

No problem.
I changed the video card and didn't have any problems for about 45 minutes... but then it froze.
I think maybe it's somehow the audio? If I can find a sound card, I'll try that. This is an extremely frustrating problem. I also ran the Windows Memory Diagnostic test which didn't turn out any errors. So, all my hardware seems to check out OK thus far, all drivers are up to date, and I just reinstalled Windows and CS6... what the hell.
I looked in Premiere and the option under "Renderer" is greyed out, so I can't make the suggested change. It does say that it's set to software mode, but I can't change it anyways....
One thing I find odd is that the HDD light on the front of the computer is always solid. I'll try a new HDD and see what happens.
Also, I installed a CPU temperature monitoring program, but the temperature is way under anything that would make me think there's an issue.
I'm going to leave the computer on over night with Premiere open in one of my projects and see if it freezes. It only seems to freeze during editing and playback.

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Re: Premiere CS6 makes my computer freeze in Normal Mode
by Travis Brown on Oct 27, 2012 at 4:50:21 am

I actually solved the issue by updating my BIOS to the latest version. Now Premiere no longer freezes. I guess there is an issue with SSD's on the SATA III ports.
All is taken care of. Thanks for your suggestions!

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