PremierePro CS3/Cuts out audio in source window
by Charles Westfall
on
Jul 1, 2009 at 10:39:01 pm
When I capture a clip and save it to the project window, if I click that clip to playback in the source window and the "conforming" progress bar at the lower right hand corner of the screen hasn't finished conforming the clip, it cuts out audio on the clip that is playing back in the source window. It will play audio on any portion of the clip that has been conformed, but not on any portion that hasn't been conformed. Anybody know of a way to stop that from happening?
Re: PremierePro CS3/Cuts out audio in source window by Charles Westfall on Jul 2, 2009 at 1:29:43 am
That is what I do now, but it doesn't help me when a director is angry because he can't hear the audio when he wants it. Is there any way to prevent conformation from happening? The techs at adobe told me that if the settings are the same during capture as the settings are in the project settings, it shouldn't have to conform the file. I am using a AJA Xena LHE card with Premiere so maybe there is no way to keep the settings the same. Basically, no one at Adobe had an answer. If I record a twenty minute clip in HD, conforming takes about five minutes. The director on the set is not going to wait for that to happen. That's my dilemma. Thanks.
Re: PremierePro CS3/Cuts out audio in source window by Charles Westfall on Jul 2, 2009 at 2:45:28 am
We were recording a Red camera. 1280x720, AJA quicktime format, DVCPro HD to save hard drive space. I am using Windows Vista 64 bit. I was told by the tech at Adobe today that CS3 was never intended for Windows Vista. Supposedly CS4 is much faster with Vista. That may be part of the problem if not all of the problem.
Re: PremierePro CS3/Cuts out audio in source window by Vince Becquiot on Jul 2, 2009 at 2:55:19 am
That's possible, but I wouldn't count on an upgrade to solve it. We ran CS3 on Vista for some time and I don't remember experiencing longer conforming/indexing.
Quicktime DVC Pro HD could be the issue. Especially the QT part, Premiere has had a lot of issues with anything Quicktime for the past 2 years, CS4 was not help...
I know that you don't have many options for encoding, but I would be tempted to try something else, at least a native AJA codec to start and see if that helps.
Re: PremierePro CS3/Cuts out audio in source window by Terry Hahin on Jul 22, 2009 at 10:05:19 pm
Hello Vince,
I noticed you have been helpful in the past to people with audio playback issues so I thought I might ask you. I think I might have the same issue that maybe I cut off conforming while it was happening...thus resulting in a clip that plays back only partial audio.
Don't do that...obvious answer.
But how does one "re-conform" the audio again? It doesn't even work if I open a brand new project, then re-import that clip. PP CS4 just seems to know the clip and refuses to let go of it's bad conform files.
I've tried cleaning the media cache with no luck. Any suggestions?
Re: PremierePro CS3/Cuts out audio in source window by Vince Becquiot on Jul 22, 2009 at 10:59:56 pm
In Vista and CS4, things are a little different, you'll have to go to Control Panel > Folder options > View and change the setting to show hidden files and folders.
Then go to: C:\users\{your user name}\App Data\Roaming\Adobe\Common\Media Cache Files then delete everything inside that folder. Keep in mind that this will delete ALL conformed files. See if this solves your problem.
Re: PremierePro CS3/Cuts out audio in source window by Charles Westfall on Jul 23, 2009 at 3:48:07 am
Thanks Vince. I'll see if it works after I get CS4. I'm still waiting for AJA to fix their NTSC bug with CS4 before I buy their capture card.
Charlie Westfall
Re: PremierePro CS3/Cuts out audio in source window by Charles Westfall on Jul 23, 2009 at 3:56:25 am
Okay Vince, I now realize that you were responding to someone else. I will not do what you suggested when I get CS4. I know you were trying to help someone that had stopped audio conforming and needed to get it back.
Charlie Westfall
Re: PremierePro CS3/Cuts out audio in source window by Ben Forder on Jul 27, 2009 at 1:05:26 pm
Hi Vince, Thanks for posting that solution, I had the same problem with the audio just disappearing at a certain point in the clip, and had no idea I'd clicked on it while conforming. The adobe help site was useless as usual!
I just wanted to add one more thing that I had to do before the audio came back: I deleted those cache files like you said, but it still didn't work until I also went to the folder that all my video files were, and deleted the .xmp data files too, then it all reconformed perfectly.
